Quality Inn & Suites

I TRIED for a half hour to make a reservation with Joy who said she is in the back office of this hotel. She had NO IDEA what she was doing. First she quoted me a price for the stay and then she “couldn’t find” that price and put me on hold over and over again and finally suggested I go somewhere else as she had no idea what to do. I can only imagine what the stay would have been like!! 🙄

I booked a double bed suite with a pullout couch and mentioned to reservations that I needed beds for 1 adult and 6 kids. I also put in a request for an extra cot to be in there. Reservations confirmed that this was possible. I wanted to treat my sister with a hotel break for their 14 hour drive. My sister and I both (separately) called the hotel the day of to make sure this was set before their arrival. The woman at the front desk confirmed that they would be in a suite large enough for one adult and 6 children. When they arrived, the hotel put my sister and her 6 children in a honeymoon suite with one bed and a pullout couch. The bathroom had no door on it, but a see through curtain. You can not have little boys and girls in one room with a bathroom that has a sheer curtain. There was also no extra cot. So my sister asked to be moved to another room and they just gave her a room with two double beds. Three of the children had to sleep on the floor. I got confirmation on Sunday from the front desk agent that worked Friday night that there was a pregnant woman with their kids that had a similar issue. That woman was given two room as a "sorry for the mix-up" They did NOTHING for my sister. I called and spoke with the manger, Regina, who tried to convince me that the curtain shouldn't have been a problem for them and that I shouldn't have tried to book a room with that many people in the first place. She said there was nothing she can do- no refund- nothing. How you can you treat guests like this. Whoever is reading this- they didn't care that the children had no door on the bathroom and three of them had to sleep on the floor because their was up on THEIR side.

It was entertaining watching the bugs with wings frolic in the pool, the room had a smell, a blend of wet rat and Grandpa Hensons' feet, mystery stains on bedding, moldy bathroom, you had to clean table for breakfast, hostess was too busy playing on phone

All in all a horrible experience. The carpet was filthy. The caulking in the tub was mold/mildew stained. Opened a drawer there was a used floss pick and hair pin. Worst of all was the smell. The "non smoking" room reeked of cigarette/cigar and other unidentifiable odors.

DO NOT, I repeat, DO NOT let the sign out front saying “newly remodeled” fool you like it did us. It obviously hasn’t been updated in 20+ years. We typically don’t stay at this brand hotel but were passing thru and all others full due to graduation weekend. We took a chance and It looked promising as we saw new carpet in the main corridor. But that is where it ended. The smell of mold knocked us over as we opened our room. It was bad. We turned the air as low as possible to take away the Caribbean feel. Any ways it was a bed and not much more.

This hotel was great! Totally recommend the beds were excellent so comfy and so many pillows. If you love pillows wow. They even had nice comforters on the bed it was so warm! Then bathroom was great and the fridge was little but roomy. And the breakfast was extremely excellent! Also very clean and the room smelled so good