The Oriental Bataan

Avaliações do The Oriental Bataan

The Oriental Bataan

Hilltop St, Freeport Area of Bataan, Mariveles, Bataan, 2106, PhilippinesVer detalhes do hotel
The Oriental Bataan
The Oriental BataanThe Oriental BataanThe Oriental Bataan
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1 noite

Avaliações dos hóspedes

3.7/5
43 avaliação
Avaliações verificadas
Agradável e bem localizado3.8
Comodidades3.6
Atendimento3.8
Limpeza3.6
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Todas as avaliações(43)
Avaliações positivas(27)
Avaliações com fotos/vídeo(4)
Avaliações negativas(7)
Usuário convidado
Quarto queen deluxe
Hospedou-se em ago 2023
Casal
1 avaliação
4.7/5
Incrível
Publicado em 1 out 2023
The ambience is great place to just sit back and relax. The staff are awemazingly courteous and ready to assist with a smile. Food is fine. The a/c is absolutely cool. We had a slight problem with the water heater BUT was addressed immediately, which is appreciated much. It is a nice cozy clean place for a weekend getaway. I will definitely make it my base when in Bataan.
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Resposta da propriedade: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the ambience, courteous staff, and comfortable accommodations during your stay. It's great to know that our team promptly addressed the issue with the water heater to ensure your comfort. We look forward to welcoming you back as your base in Bataan and providing another enjoyable weekend getaway. See you soon!
MR
Quarto twin deluxe
Hospedou-se em out 2023
Família
1 avaliação
5.0/5
Excepcional
Publicado em 3 dez 2023
The view from the hotel is a stress relief. It's an amazing experience. Everyone is kind.
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Resposta da propriedade: Mabuhay, Sir/Madam! Greetings from The Oriental Bataan!We would like to extend our sincerest gratitude to a wonderful review. We are very happy you have enjoyed your stay and taking the time to recognize our staffs' hospitality and services. Thank you and we are looking forward in welcoming you again to The Oriental Hotels & Resorts!
Lopez
Quarto twin deluxe
Hospedou-se em abr 2023
Família
10 avaliação
5.0/5
Excepcional
Publicado em 22 mai 2023
Great hotel! Everyone was very welcoming and made us feel at home.
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Resposta da propriedade: Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel and that our team made you feel welcome and at home. We look forward to welcoming you back on your next visit. Safe travels until then!
S.JUANIZA
Quarto twin deluxe
Hospedou-se em set 2022
Negócios
44 avaliação
4.0/5
Muito bom
Publicado em 15 out 2022
I will stay again near future .food are good dishes. Internet wifi week signal in rooms. It should be upgraded.
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Resposta da propriedade: Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. We strive to provide excellent service and memorable stays for all our guests. Your feedback means a lot to us, and we look forward to welcoming you back again soon! Safe travels!
Usuário convidado
Quarto queen deluxe
Hospedou-se em jan 2023
Casal
1 avaliação
2.5/5
Publicado em 24 fev 2023
Staff are polite and helpful.Rooms are outdated and not very clean.Buffet is okay,saw cockroaches by the green salad area,I told the server and right away they took care of it?!Its very expensive for the hotel like this $ 100., one of the receptionist mentioned to just book online because its a little bit cheaper,we are desperate because we don’t a place to stay in that night
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Resposta da propriedade: Thank you for sharing your experience with us. We appreciate your feedback about our polite and helpful staff. However, we apologize for the issues you encountered with the cleanliness of the rooms and the presence of cockroaches near the buffet area. We take such matters seriously and have addressed them promptly to ensure a better experience for our guests.Regarding the room condition and pricing, we understand your concerns and are continuously working to improve our facilities and value for money. We appreciate your patience and understanding during your stay.If there's anything else you would like to discuss or if we can assist you further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.
Usuário convidado
Quarto queen deluxe
Hospedou-se em fev 2023
Casal
1 avaliação
4.0/5
Muito bom
Publicado em 12 mar 2023
We had a great stay at this hotel. Food was great! Rooms were a little old but clean.
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Resposta da propriedade: Thank you for your feedback! We're glad to hear that you had a great stay and enjoyed the food. We appreciate your understanding about the room condition and are pleased that you found them clean. Your comments are valuable to us as we strive to improve our facilities for future guests. We hope to welcome you back again soon for another enjoyable experience.
Usuário convidado
Quarto queen deluxe
Hospedou-se em jan 2023
Negócios
1 avaliação
4.0/5
Muito bom
Publicado em 1 mar 2023
quite good but no towels readily available at cr, nevertheless, its fine
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Resposta da propriedade: Thank you for your feedback! We appreciate your understanding despite the inconvenience with the towels. We will address this issue to ensure towels are readily available in the CR (comfort room) for our guests in the future. We're glad overall you had a quite good experience and hope to welcome you back soon!
Usuário convidado
Quarto queen deluxe
Hospedou-se em ago 2022
Casal
1 avaliação
3.5/5
Publicado em 18 set 2022
Too dark, during our stay there 's brownout and we dont have electricity from morning til we checkout.
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Resposta da propriedade: We apologize for your unsatisfactory experience during your stay. Your feedback is crucial to us, and we take it seriously in our efforts to improve. Please know that we are addressing the issues you've mentioned to ensure that future guests have a better experience. If there is anything specific you would like to discuss or if we can assist you further, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to make amends.
Ivy Lopez
Quarto queen deluxe
Hospedou-se em abr 2022
Sozinho(a)
3 avaliação
4.0/5
Muito bom
Publicado em 14 jun 2022
I love this place, from staff to Chef to GM. They’re all pleasant and accommodating. Always a thumbs up!
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Resposta da propriedade: Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. We strive to provide excellent service and memorable stays for all our guests. Your feedback means a lot to us, and we look forward to welcoming you back again soon! Safe travels!
Ann S Galang
Quarto twin deluxe
Hospedou-se em mar 2022
Viaje com amigos
3 avaliação
4.5/5
Ótimo
Publicado em 26 abr 2022
one of the best accommodations that you can rest well in Mariveles, Bataan, excellent service has been provided by the staff.
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Resposta da propriedade: Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. We strive to provide excellent service and memorable stays for all our guests. Your feedback means a lot to us, and we look forward to welcoming you back again soon! Safe travels!
JohnstonGlen
Quarto queen deluxe
Hospedou-se em mar 2022
Casal
1 avaliação
1.5/5
Publicado em 7 abr 2022
The hotel was terrible. The hot water and TV did not work in the room and had to be repaired. The pool was dirty and full of leaves. The restaurant was expensive and many menu items were not available. And then they charged me extra. Do not stay here
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Resposta da propriedade: We apologize for your unsatisfactory experience during your stay. Your feedback is crucial to us, and we take it seriously in our efforts to improve. Please know that we are addressing the issues you've mentioned to ensure that future guests have a better experience. If there is anything specific you would like to discuss or if we can assist you further, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to make amends.
Mel Abalos
Quarto queen deluxe
Hospedou-se em ago 2022
Negócios
10 avaliação
5.0/5
Excepcional
Publicado em 31 out 2022
Pleasant as always
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Resposta da propriedade: Thank you and looking forward to meeting you again.
Usuário convidado
Quarto twin deluxe
Hospedou-se em dez 2022
Negócios
1 avaliação
3.5/5
Publicado em 13 jan 2023
nice place
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Resposta da propriedade: Mabuhay! Greetings from The Oriental Bataan!We would like to extend our sincerest gratitude to a wonderful review. We work really hard to give our guests the finest experience possible.Thank you and we are looking forward in welcoming you again to The Oriental Hotels & Resorts!
Xiaomaoyuganen
Quarto queen deluxe
Hospedou-se em abr 2024
Negócios
32 avaliação
5.0/5
Excepcional
Publicado em 2 ago 2024
很不錯啊！推薦大家都去住，性價比很高，總體很不錯的哦，服務也很好，交通非常的便利！大家都很不錯的選擇一樣的酒店！
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Resposta da propriedade: MABUHAY! We are excited to learn that you discovered significant value during your most recent visit to our establishment. Our staff is committed to providing an outstanding experience at a reasonable cost, and we are pleased to have exceeded your expectations. / 我们很高兴得知您在最近一次访问我们酒店期间发现了巨大的价值。我们的员工致力于以合理的成本提供卓越的体验，我们很高兴超出您的期望。
Maik Marcel Bouw
Quarto twin deluxe
Hospedou-se em jul 2022
Casal
3 avaliação
1.5/5
Publicado em 27 ago 2022
De kamer zat vol met muggen heb er eerst acht moeten vangen.. Verder was het voor een vier sterren hotel zeer onhygiënisch... Zeg maar gerust smerig.. Had op zijn minst een schone kamer en zeker badkamer verwacht.. Het ontbijt was goed.. wel eerst bestellen vanaf een simpel papiertje... De ligging van het hotel is nogal onhandig.. met een weg er naar toe op als ware een berg helling.. De weg terug moet je of zelf lopende doen of mazzel hebben op een voorbijgaande tricycle.. Het hotel biedt zijn gasten geen vervoer naar beneden aan.. Dat zie een goede service kunnen zijn.. Het personeel was opzich wel vriendelijk.. tot we gingen uitchecken... Eenmaal uitgecheckt beweerden ze echter dat we de rekening niet hadden betaald.. Wat inwezen nogal raar is want je betaald immers altijd vooruit in een hotel en zeker bij een vier sterren hotel.. Na 20 minuten te staan wachten buiten ben ik zelf maar weer naar binnen gelopen en toen bleek in eens dat alles was voldaan..
Traduzir
6/7
Resposta da propriedade: We apologize for your unsatisfactory experience during your stay. Your feedback is crucial to us, and we take it seriously in our efforts to improve. Please know that we are addressing the issues you've mentioned to ensure that future guests have a better experience. If there is anything specific you would like to discuss or if we can assist you further, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to make amends.