Usuário convidado
2 de setembro de 2023
We booked this hotel based on reviews from here and ******* to spend the last week of our summer holiday. Hotel grounds are beautiful, unfortunately the room didn’t reflect the outdoor settings. They were dated and didn’t meet the basic standards. Rooms didn’t feel clean, the smell of damp/mould coming from the wardrobes was overwhelming, bedding was badly ripped, stains in the bath tub and toilet seat lid was broken. Not as peaceful as they promote themselves to be, as we had people moving heavy furniture in the middle of night also there were a few people talking by our window late in the night. We understand the accommodation is not 5 stars but it needs at least to meet the basic hygiene standards. The staff working for the hotel were kind but the Director’s lack of customer service and understanding when we decided to change our stay due to the poor state of the rooms was really disappointing. He was determined not to give our money back. If you are on a budget or want to spend a nice time with your family and is looking for somewhere not too expensive to stay in Marrakesh, please check before booking this place. It was our first time in Marrakesh and the first impression wasn’t pleasant at all. The photos that I attached were from the 2nd room that we were given. Luckily we found another hotel that made us feel very welcome and really looked after us!
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