Courtyard Cincinnati Mason

I had a credit-card guaranteed reservation for 5/21-5/26 made through their website. When I went to check in they said my reservation wasn’t until 5/23 even though I showed them the confirmation. The said “no rooms, sorry, do you want to keep the reservation for the 23rd”? Hell no! I called the toll free customer service number to complain and they said there’s no way the hotel can overbook. After several minutes on hold the service person said “well I guess they overbooked the rooms.” Reception didn’t offer to help me find rooms nearby and I took care of it myself. Marriott, where guaranteed reservations are not guaranteed.

Stayed on Oct 28th 2023. By far the WORST service experience I've had at a hotel. Was in town for my daughter's soccer tournament. Had at least 12 families staying at the hotel. We were all getting back from the soccer fields around 7pm and wanted to enjoy the OSU football game together in the Lobby. Since no one else was in the Lobby except for our ＞25 person group, I asked if we could change one of the TVs to the OSU Football game. The bartender said it was fine and handed me the controller. I changed the channel and handed the controller back to the bartender. - Within 5 min the channel magically changed and went on mute - We asked if the channel can be changed back to the OSU game. Instead of changing the channel back, his response was 'What will you have to drink?', he said that several times because we were taken a back with that comment. We asked him if he will allow us to change the channel if we buy a drink and the answer was yes - One of the parents in the group decided to just buy a drink so we could just watch the game and enjoy our evening - Then the channel changed again and another parent decided to buy another drink to appease him and not start any issues - We went about an hour without any further issues and then right when the game had 2min left. The bartender walked over and stood in between the group and the TV and told us we needed to get our kids and go into our rooms. He mentioned that they received complaints of noise from the kids running around. We explained that all the kids were in the lobby booth area watching a movie on another TV and unsure as to where the complaint came from. - We also later learned that one of our girls were approached alone and berated This is by far the strangest and disappointing interactions any of us have had with Hotel staff. To require that alcoholic drinks be purchased to then be allowed to change the channel is wrong let alone approaching a minor alone. After speaking with the morning staff about our interaction, they were not surprised as they said this happens all the time with the bartender. I do have to note that the morning staff were supportive suggested that we reach out to the Director of sales Valerie Ciotti because the general manager would be no help. Hoping this review will help inform others and promote positive staffing changes.

The hotel is new and clean. A great stay for the tennis tournament. It is comfortable and clean. Parking is easy. Only major drawback is there is no free breakfast, but there are options to buy if you need.

We stayed here for 5 nights for a sports tournament. Peta-Cay at the front desk is amazing and offers superior customer service. The hotel has clean common areas and a nice outside area. Housekeeping is an issue. They skipped us some days and we had to take out our own trash and go get towels. Housekeeping threw out food we were saving that was nowhere near the trash can. The pillows are not Marriott standard and a poor substitute. This is a newer hotel still working out the kinks.

A good solid option for the Western and Southern Open if you are coming to the tournament. Located about ten minutes away from the venue this is a good place to stay. Staff is helpful and friendly. There is a very good sized exercise room. Rooms are good sized with comfortable beds.

Chose this hotel last minute and am glad I did. What a location, staff and facility. We were here for 6 days for a basketball tournament which was originally supposed to be held in Hamilton. It wound up being in another location which was thankfully closer and this hotel's location to the interstate and conveniences was just perfect. It is off the main road on a relatively quiet street but close to everything you may need if you have to go out. There are grocery stores, shoppes, restaurants and gas stations close by. It has laundry (only $2 wash and dry), Starbucks, a little sundry store, quick bites menu and a bar!!! The gym is large and well supplied with weights, machines, and everything you'd need to get in a good workout. The only thing this hotel is missing is a pool but it didn't bother us at all. We stayed on the 4th floor and it was quiet. We had 2 queen beds, a little sitting area, desk and closet. The tv was huge and the refrigerator was big enough for waters, drinks, yogurts and leftovers from the night before. Housekeeping was excellent and (I believe her name was Aztea) checked on us daily. She kept us well stocked in fresh towels, soap and toilet paper. She was quick to throw out our trash which I left outside the door and return an empty bin so we had it. I never had to get a service done on the room b/c she was so good. Amber down in the bar was the best part of the trip for me. She was super friendly and helpful. She gave us great tips on where to eat and things to do when we had free time. She also knew my drink so when we'd walk in the door all I had to do was say Hey Amber...and she'd have it ready for me when I got downstairs to wash dirty uniforms for a few hours. LOL. She helped me with the firepit too since the girls wanted to make smores one night. I couldn't seem to find the turn on switch and there Amber was running out to make sure it was one and added minutes to the timer so it didn't time out. She's the best. If I ever have to come back to the area I would stay here hands down. Good value for the price and the experience made it even better. Thank Courtyard and I wish you all the success!!!