Naomi
12 de dezembro de 2024
This is our first experience where we stayed at a hotel and we are not allowed to have an extra towels 🙈. We booked a family room, and it’s only had 4 towels while we ate a party of 6 included 2 little babies and 1 9 years old boy. So I called and asked if it’s possible to have 2 extra towels or at least 1 towels and the answer is a firm no with the explaining of the hotel SOP. I don’t even bother to argue cause I think it’s just senseless.
I tried to explained that we are a party of 6 and we have only 4 towels inside the rooms. But that’s the hotel standard and nothing they can do 🤦🏻♀️
It was my mom’s birthday so we have a cake ready and would like to surprise her on the early morning, however we forgot to bring the lighter. So I rang the operator and asked if they have any hotels matches, I also explained our situation why we need the matches on that time. But they simply said no. And then, I asked him if it’s possible to borrow one from the HK staff whoever are on duty on that day just to light the candle and return it right away.. but the operator said the only person that he knows smoking and have a lighter is off that day.
What a service!!!! 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️😭😭😭
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