Usuário convidado
31 de janeiro de 2023
we stayed at this hotel during our umrah trip. We were offered a room on the second floor which was great, as the lifts get busy during salah times, so being close to the ground floor really helps. The Room was spacious, had plenty of wardrobe and luggage space, good size bathroom ( we had a wet room). The water can be hotter in my opinion, i found that in the evening it was just lukewarm. in addition, the lighting in the room can also be improved as there's not much natural light coming through the window, however plenty of lamps around, so i guess that compensates. we noticed that there was housekeeping but not much staff, think they need to invest in more staff as its a big hotel and the team they have is simply not enough for the demand. As a result, we didn't call for much housekeeping, rather just picked up what we needed and the men were kind enough to provide. Breakfast was amazing, good selection, kind staff especially Nada, who would greet us in, friendly and helpful. Spoke with Reem also, that one time. overall i would recommend this hotel. its value for money, its positives outweighs the shortfalls but if they were to improve on their shortfalls it would definitely get full stars if not more. we didnt get opportunity to, but if you can, would recommend you try their in house lunch or dinner option.
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