Citadines on Bourke Melbourne

Avaliações do Citadines on Bourke Melbourne

Citadines on Bourke Melbourne

131-135 Bourke Street, Melbourne, Victoria, 3000, AustraliaVer detalhes do hotel
Citadines on Bourke Melbourne
Citadines on Bourke MelbourneCitadines on Bourke MelbourneCitadines on Bourke Melbourne
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1 noite

Avaliações dos hóspedes

4.5/5
Ótimo
212 avaliação
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.4
Atendimento4.4
Limpeza4.5
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Todas as avaliações(212)
Avaliações positivas(205)
Avaliações com fotos/vídeo(53)
Ótimos quartos(56)
Localizado no centro(21)
Quartos grandes(19)
Fácil de se locomover(16)
Muitas comodidades(13)
Conveniente para compras(12)
Equipe da recepção cordial(6)
Cama confortável(5)
Avaliações negativas(7)
Slim90
Estúdio deluxe
Hospedou-se em jan 2025
Viaje com amigos
3 avaliação
4.7/5
Incrível
Publicado em 21 fev 2025
We were warmly welcomed and assist with the check in by jays. She is friendly and polite making the check in an ease. The room was clean and spacious, the bed were very comfortable. Air con was working well. There’s a kitchen component which was handy as I like fruits. Our room is on the 9 floor and facing very closely to the next building which I felt a little watched. The hotel has a gym and a semi heated indoor pool and sauna which is lovely, you can go anytime without checking the weather. Trams just right below and eateries around, very convenient. On our last day, it was raining and Desmond went beyond and above to shelter us with umbrella to our cab. I had a good deal with the platform I booked with and I think it was value for money for us and we enjoyed ourselves at the hotel. Highly recommend :)
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Resposta da propriedade: Hi Slim90, Thank you so much for your wonderful review! We are delighted to hear that you had such a pleasant experience during your stay with us. It's great to know that Jays made your check-in process smooth and that you found the room to be clean, spacious, and comfortable. We’re also pleased to hear that you enjoyed the facilities like the gym, pool, and sauna.We do apologize for the close proximity of the next building from your room. We truly appreciate your feedback and will take it into consideration for future improvements.It’s heartwarming to hear that Desmond was able to go the extra mile to assist you on your last day—he’ll be thrilled to hear your kind words.We’re so happy you felt that your stay was great value for money, and we truly appreciate your recommendation. We hope to welcome you back soon!Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Usuário anônimo
Estúdio deluxe
Hospedou-se em dez 2024
Família
10 avaliação
3.2/5
Publicado em 5 jan 2025
Thare are some smell and Lots of dust in Bath Towels The Tap has problem when we open the tap was fall and the satff cannot solve the problem and educated us how the use the tap water by Hold the all Tap cover (Actually if normal Tap we just lift it up when open ) Also the water stuct in washbasin. We requested to change the room but the staff denied and look not kind (But the night shift staff was friendly and the housekeeping were really kind)
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Resposta da propriedade: Dear Guest User, thank you for your review. We apologize if we were not able to find solution on the concerns above. We still appreciate your time on sharing your recent stay with us. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
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NH27
Estúdio executivo
Hospedou-se em dez 2024
Família
2 avaliação
5.0/5
Excepcional
Publicado em 24 fev 2025
A wonderful stay! The hotel was clean, comfortable, and the staff were incredibly welcoming. Perfect location with great amenities—would definitely recommend!
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Resposta da propriedade: Hi NH27, Thank you for your kind words! We are so happy to hear that you had a wonderful stay with us. It's great to know that you enjoyed our clean and comfortable accommodations, as well as the welcoming service from our staff. We’re also glad that our location and amenities made your experience even better.We truly appreciate your recommendation and would love to welcome you back anytime! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Usuário convidado
Estúdio deluxe
Hospedou-se em dez 2024
Família
95 avaliação
4.2/5
Muito bom
Publicado em 12 jan 2025
The hotel had some positive aspects, such as a swimming pool and a central location, which made it convenient for exploring the area. However, we had a frustrating experience with the cleaning service. Despite prior arrangements, the agreed-upon cleaning was only carried out late in the evening after a very lengthy discussion with the staff. This was quite annoying and negatively impacted our stay. While the amenities and location were good, the service needs significant improvement.
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Resposta da propriedade: Dear Guest User, Thank you for sharing your feedback. We're glad to hear you enjoyed the pool and our central location. However, we sincerely apologize for the frustration you experienced with the cleaning service. This is not the standard we aim to provide, and we’ll certainly review your comments with our team to ensure better communication and service moving forward. We hope to have the opportunity to improve your experience on your next visit. Kind regards, Clarissa Guevara - Assistant Guest Service Manager
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Josia Ginting
Estúdio executivo
Hospedou-se em dez 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 12 dez 2024
Better than expected, perfect location, walking distance to Tram and Parking lot. Nice and helpful staff also. Merry Christmas!
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Resposta da propriedade: Dear Josia Ginting, Thank you for your feedback! We're so glad you enjoyed the apartment, amenities and location. We hope to welcome you back soon! Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
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Usuário convidado
Estúdio deluxe
Hospedou-se em fev 2025
Casal
1 avaliação
4.2/5
Muito bom
Publicado em 26 fev 2025
Location very superb. N room is clean. Recommended 👍
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Resposta da propriedade: Hi Guest User, Thank you for your kind review! We're so glad to hear that you enjoyed our superb location and found the room clean. We truly appreciate your recommendation and hope to welcome you back soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Kay O’hangee
Estúdio deluxe
Hospedou-se em out 2024
Sozinho(a)
2 avaliação
4.5/5
Ótimo
Publicado em 28 out 2024
Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.
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Resposta da propriedade: Hi Kay, Thank you for sharing your experience! We're glad to hear that you enjoyed your service apartment and found the kitchenette helpful for reheating food. It's great to know that you appreciated the complimentary laundromat service as well. We strive to provide convenient amenities for our guests. We hope to welcome you back for another stay soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Justine Miurina
Estúdio deluxe
Hospedou-se em fev 2025
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 23 fev 2025
The room was spacious, clean and had a great amenities. Location is perfect - walking distance to the city center shopping areas also the tram and bus stations. We had a great stay here and would definitely come back!
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Resposta da propriedade: Hi Justine, Thank you for your fantastic review! We’re so pleased to hear that you enjoyed the spacious room, clean accommodations, and the amenities we offer. It’s great to know our location made it easy for you to explore the city, with shopping areas, trams, and bus stations just a short walk away. We’d be delighted to welcome you back for another stay and hope to see you again soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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chum
Estúdio deluxe
Hospedou-se em jan 2025
Viaje com amigos
9 avaliação
5.0/5
Excepcional
Publicado em 14 jan 2025
Best location
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Resposta da propriedade: Hi Chum, Thank you for choosing to stay with us at Citadines on Bourke Melbourne. We hope to welcome you back soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Usuário anônimo
Estúdio deluxe
Hospedou-se em fev 2025
Sozinho(a)
3 avaliação
4.5/5
Ótimo
Publicado em 24 fev 2025
Convenient location and good service. Closeby Parliament Station. I had a comfortable stay.
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Resposta da propriedade: Hi Anonymous, Thank you for your kind review! We’re glad to hear that you had a comfortable stay and found our location convenient, especially with Parliament Station nearby. We appreciate your feedback on our service and are happy to know it contributed to your positive experience.We look forward to welcoming you back soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Usuário convidado
Estúdio executivo
Hospedou-se em dez 2024
Casal
1 avaliação
4.2/5
Muito bom
Publicado em 7 fev 2025
Although it doesn't have many amenities, we still like it very much because of its excellent location, cleanliness and friendly services. We were thankful that we were given a one bedroom suite (very spacious) which made our stay even more pleasant . We shall be back if we come back to Melbourne again..
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Resposta da propriedade: Dear Guest User, Thank you so much for your kind words. We’re thrilled to hear you enjoyed our convenient location, cleanliness, and friendly service. We’re especially happy that the one-bedroom suite added to the comfort of your stay. We’d love to welcome you back whenever your travels bring you to Melbourne again. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
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Usuário convidado
Estúdio deluxe
Hospedou-se em dez 2024
Casal
2 avaliação
4.0/5
Muito bom
Publicado em 24 dez 2024
GOOD LOCATION. ROOM IS TIDY. HOTEL ALLOW ME CHECK IN EARLIER WHEN THE ROOM IS AVAILABLE. ENJOY 6 NIGHTS SPENT IN THE HOTEL
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Resposta da propriedade: Dear Guest User, thank you for your feedback! Looking forward to welcome you again. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
Lakwatssera
Estúdio deluxe
Hospedou-se em mai 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 29 mai 2024
Great hotel for first time visitor in Melbourne! Comes with kitchen, mini fridge, microwave, dishwasher and equipped with utensils where you can cook steak and make salads. Just make sure to pull out the exhaust hood to prevent the smoke alarm to ring. Bedroom was very comfy I did not get any neck ache and back pain. Aircon and heater is working properly. Bathroom was a shower on the wall you can’t pull it out. No bidet. No robes, toothbrush, toothpaste and hotel slippers provided. No breakfast. Housekeeping only per request or after 2 days of stay Location is walking distance from parliament building and Chinatown, lots of Asian eateries around. Hotel is located within free tram zone, tram is just a few mins walk right infront of the hotel. You can go to St. kilda beach, southern cross station and queen Victoria market taking the free tram. Hotel customer service was superb my mum even received a bottle of red wine and handwritten letter for her birthday! 🥳
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Resposta da propriedade: Hi Lakwatssera, Thank you for taking the time to share your experience at Citadines Melbourne on Bourke. We're thrilled to hear that you found our accommodations well-equipped and comfortable for your stay in Melbourne.It's wonderful that you appreciated the convenience of having a kitchenette in your room, complete with all the necessary utensils for cooking. We're delighted to hear that you had a restful night's sleep in our comfy bed and that the air conditioning and heater worked perfectly to keep you comfortable throughout your stay.We're especially pleased to hear that our customer service exceeded your expectations and that we were able to make your mum's birthday extra special with a bottle of red wine and a handwritten letter.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Usuário convidado
Estúdio deluxe
Hospedou-se em nov 2024
Casal
1 avaliação
3.0/5
Publicado em 30 nov 2024
Location is good, Self help room supplies, only cleaning the room in every 3 days, sometimes will miss cleaning up, quite bad experience in staying this hotel, the staff is nice tho
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Resposta da propriedade: Hi, Thank you for sharing your feedback. We are glad to hear that you enjoyed our convenient location and found our staff to be friendly. However, we sincerely apologize for the issues you experienced regarding room cleaning. We understand that cleanliness is a top priority, and we truly regret that the service did not meet your expectations during your stay.Please know that we are taking your comments seriously and will review our housekeeping procedures to ensure more consistent service. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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Usuário anônimo
Estúdio deluxe
Hospedou-se em mai 2024
Casal
11 avaliação
4.2/5
Muito bom
Publicado em 28 mai 2024
Fantastic location, tram station is just down the road and it is within the free tram zone. Walking distance to the main CBD area as well. There’s plenty of food options around the hotel. It comes with a fully functioning kitchen, I guess it is great for family, other than that, the room is rather basic. Bed is a bit too soft for my liking.
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Resposta da propriedade: Hi Anonymous User, Thank you for sharing your feedback on your recent stay with us at Citadines Melbourne on Bourke. We're thrilled to hear that you appreciated our fantastic location, with convenient access to the tram station and being within the free tram zone. It's great to know that our proximity to the main CBD area and the abundance of food options nearby added to your experience.We're pleased to hear that you found the fully functioning kitchen to be a valuable amenity, especially for families. However, we're sorry to hear that the room fell short of your expectations in terms of the softness of the bed. Your feedback is important to us, and we will certainly take it into consideration as we strive to continuously improve the quality of our accommodations.We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
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