Avaliações do The Ritz-Carlton, Melbourne

Nunca fiquei num hotel tão mau. O serviço foi péssimo e as condições de higiene eram horríveis. Que experiência terrível 👎. O gerente geral deste lugar devia demitir-se e nunca mais trabalhar em hotéis de 5 estrelas. Estou a falar a sério, a equipa é terrível. Reclamei da falta de higiene, apresentei fotos e mesmo assim não fizeram nada. Tenho mesmo vontade de os insultar.

A lovely stay. The only negative was that we were woken up to a really loud noise from the construction coming from next to our room.

Best service, very nice staff & everything is so good i love this hotel

We’ve stayed at The Ritz-Carlton Melbourne before and continue to love this hotel. It’s a beautiful property and consistently delivers the level of experience you would expect from the Ritz-Carlton brand. We did have a slight issue with our room on this stay, however I particularly wanted to recognise Grace at the front desk, who was absolutely phenomenal in the way she handled everything for us. She genuinely went above and beyond to make sure the issue was resolved and that we were looked after throughout our stay. It’s increasingly rare to come across someone in hospitality who takes such genuine ownership and goes so far out of their way for guests. Grace is an absolute credit to The Ritz-Carlton and made a lasting impression on us. We greatly appreciated everything she did and will absolutely be returning. Thank you again, Grace, for making our stay so great.

Needless to say about Ritz Carlton standard. The breakfast is good and everything is good. The buffet is an ala-carte menu and u have free flow of the dessert bread fruits…etc area. Their staff is all good and professional. Room is so big and spacious and too good!

Wonderful stay and got offered late check-out when checking in, though this was not updated in the system and I got questioned at the last day for not checking out on time. Disappointed.

It was a great experience for me to stay in this hotel. Good location, staff are very friendly. Room is spacious and bed is comfortable.

It's a beautiful, modern hotel, but as other users have mentioned, the service really does leave something to be desired given it's using the Ritz-Carlton name. At this level, the service should be proactive rather than reactive, for example, when we asked for an extra plate fto share for room service, we had to call again for an extra set of cutlery. This sort of stuff should be instinctive. The service at the bar was especially off, we had to actively ask for everything including menus despite being one of the only tables there. The pool was stunning and the rooms large and beautifully designed. Would still recommend as the top location in Melbourne in an unbeatable location.

Great hotel, probably the best in Melbourne. Very new and very nice facilities all round. The location is near a station and the area isn't great but it's centrally located so it's got that going for it. The city is quite walkable and has an efficient tram system as well. Overall would go back to the hotel but just wish it was in a different part of town that's more 'Ritz'.

We stayed at Liz-Carlton four nights for our Melbourne trip. I had communicated with the reservation staff through multiple emails regarding request for special decorations or arrangements for my daughter’s birthday on the day we arrived. I thought it would be a great surprise for my daughter. Unfortunately, we arrived in the room with nothing arranged, not even the welcoming music or note card. Also “Requested” for a connecting rooms as one of my daughter was not feeling well. Staff promised to reply me back first thing in the morning. But again, no response until I reached to the front desk to ask about it. One room had one pair of slipper and the other room even had no slippers at all. Rooms were poorly cleaned and re-supplied.

no.1 luxury hotel in mel perfect service perfect infra + restaurants + spa

Great hotel, the ritz never disappoints and we were extremely happy with our experience there for a few days. Will definitely return when we visit Melbourne

It's clean. The window of the room offers a great view of the city! Next time I will still choose The Ritz-Carlton

The room had an amazing view, and the swimming pool was absolutely beautiful. I’d love to stay here again if I get the chance. The location is great too — there’s a supermarket and a mall right across the street, and public transportation is very convenient.