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1 noite
Avaliações dos hóspedes
4.2/5
Muito bom
233 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.0
Atendimento4.2
Limpeza4.2
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Todas as avaliações(233)
Avaliações positivas(216)
Avaliações com fotos/vídeo(46)
Localização conveniente(55)
Estadia excelente!(46)
Proprietário cordial(41)
Fácil de se locomover(26)
Próximo à estação de trem(19)
Quarto pequeno(15)
Preço adequado(15)
Cama confortável(6)
Avaliações negativas(17)
Comer the roamer
Quarto standard individual
Sozinho(a)
49 avaliação
4.5/5
Ótimo
Publicado em
The room was so quaint and manageable. My single room window also looked out onto the Main Street. The breakfast was 15 dollars and filling. The gym was empty and had what a needed for a daily morning workout!
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Resposta da propriedade: Hi Comer the roamer,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the quaint charm of your room and the lovely view of King Street. We’re also pleased to hear the gym met your needs for a productive morning workout. We hope to welcome you back soon for another enjoyable stay!Warm regards,ibis Styles Kingsgate Hotel
Ormlette
Quarto duplo standard
Casal
4 avaliação
5.0/5
Excepcional
Publicado em
Nice location easy to catch tram and train. Clean and well maintained hotel. Will be back again.
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Resposta da propriedade: Hi Ormlette,Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed our location and found the hotel clean and well-maintained.We look forward to welcoming you back again soon!Warm regards,ibis Styles Kingsgate Hotel
Peta Apps
Quarto standard twin
Outros
2 avaliação
3.2/5
Publicado em
Travelled with my mother and we had 2 single beds. Could not access the safe easily as bed covered the door. The room was so small, and noisy as our room backed on to a vented area with some sort of motor that ran all night. The water was hot which was great.
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Resposta da propriedade: Hi Peta,Thank you for your feedback. We’re glad to hear you enjoyed the hot water, but we’re sorry to hear that the room size and noise from the vent affected your stay. We also apologise for the inconvenience with the safe and the bed arrangement.We appreciate you bringing these concerns to our attention, and we will look into improving the room setup and addressing the noise issue to enhance our guests' experience.We hope to welcome you back for a more comfortable stay in the future.Kind regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto duplo standard
Casal
1 avaliação
4.5/5
Ótimo
Publicado em
Staff was nice we arrived before check in time and they let us check in early because the room is ready. Maybe they just renovated still can smell color from the walkway. Overall was good! Thank you. :)
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Resposta da propriedade: Hi there,Thank you for your kind review! We're delighted to hear that our team was able to accommodate your early check-in.We appreciate your understanding regarding the fresh paint smell in the hallway as we work on improving our facilities. We're glad to know this didn’t impact your overall experience.Thank you for staying with us, and we hope to welcome you back soon to enjoy the refreshed spaces.Kind regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto duplo standard
Sozinho(a)
13 avaliação
5.0/5
Excepcional
Publicado em
Very helpful and kind staff. Good service. Nice and clean accommodations. Highly recommendable hotel. I had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything.
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Resposta da propriedade: Hi there,Thank you for your wonderful review! We’re so pleased to hear that our staff’s helpfulness and kindness made your stay more enjoyable. Your recommendation means a lot to us, and we're thrilled that you had such a pleasant experience. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,ibis Styles Kingsgate Hotel
Mrs Kaye Tan
Quarto standard twin
Viaje com amigos
12 avaliação
5.0/5
Excepcional
Publicado em
we booked for twin bed and got upgraded for queen and single. The room has huge space that looks recently renovated with complete basic facilities- kettle, fridge, telly. the staffs were friendly and helpful. the location was close to souther cross station with lots of groceries nearby.
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Resposta da propriedade: Hi Mrs Kaye Tan, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and appreciated the upgrade to a larger room. Our team takes pride in delivering friendly and helpful service, so it's wonderful to hear that this stood out during your stay. We’re also glad that our convenient location near Southern Cross Station and nearby groceries added to the ease of your visit.We look forward to welcoming you back in the future and providing you with another great stay!Warm regards,ibis Styles Kingsgate Hotel
Mona Cayanan
Quarto standard individual
Sozinho(a)
4 avaliação
4.2/5
Muito bom
Publicado em
Great location. Very convenient - can walk to tram stops and can walk to a nearby Coles and Woolies.
The only downside - the second pillow was a bit stinky which I realized late at night. Just ended up not using it instead of asking for a replacement.
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Resposta da propriedade: Hi Mona Cayanan,Thank you for your wonderful review! We’re delighted to hear that our location was convenient for you and that you found it easy to explore the area.We sincerely apologise for the issue with the pillow, and we truly appreciate you bringing it to our attention. Cleanliness is very important to us, and we will have our housekeeping team double-check all items in the room to ensure they meet our high standards. Please don’t hesitate to reach out during your stay if you need anything, as we’d be more than happy to assist with a replacement or anything else.We hope to welcome you back soon!Kind regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto standard individual
Sozinho(a)
3 avaliação
4.0/5
Muito bom
Publicado em
Very convenient hotel to Southern Cross Station. Single rooms are small but reasonable value for a single traveller. Hotel décor a bit tired, but seems safe and clean.
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Resposta da propriedade: Hi there,Thank you for your feedback! We’re glad to hear that our convenient location near Southern Cross Station was ideal for your stay. We also appreciate your comments on the value and cleanliness of our rooms.We’re always working to improve, and we’ll certainly take your input on the décor into consideration for future updates. We hope to welcome you back soon and provide an even better experience!Kind regards,ibis Styles Kingsgate Hotel
Cho Nelson
Quarto standard individual
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em
As I was upgrade to a bigger room for seven nights with single person only, I fill very comfortable with the king size bed and the cleaning services of the hotel.
I will be back again next year.
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Resposta da propriedade: Hi Cho Nelson,Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the upgrade to a bigger room and found the bed and our cleaning services to your satisfaction. Your comfort is our top priority, and we’re thrilled we could make your stay so enjoyable.We can’t wait to welcome you back next year for another wonderful experience! Best regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto standard twin
Família
2 avaliação
4.5/5
Ótimo
Publicado em
Location of hotel was excellent, near to the southern cross train station and was in walking distance to multiple locations!
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Resposta da propriedade: Hi there,Thank you for your great feedback! We’re so glad to hear that our location was convenient for your travel needs and made it easy to explore the area.We hope to welcome you back soon!Best regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto standard individual
Sozinho(a)
2 avaliação
2.7/5
Publicado em
I had a very disappointing experience at this Ibis hotel, which was by far the worst Ibis I’ve ever stayed in unlike the other blones which i swore by :
1. No Basic Amenities in the Room: The fridge was empty—not even water was provided, even for purchase. I had to go down to the concierge at midnight just to buy water after a long journey. Additionally, the fridge was leaking, and my items got wet.
2. Inconvenient Room Setup:
• The plug point was far from the bed, making it inconvenient to charge my phone while resting.
• There were no slippers provided in the room, and I had to request and collect them myself.
3. Poor Bathroom Design:
• The shower was poorly designed, causing water to pool on the floor.
• There was nowhere to hang or place my toiletries inside the shower, so I had to put them on the floor, where they got wet.
4. Lack of Essentials: yes its a 3-star hotel, but i expected IBIS to have more facilities, just like other 3 star ibis hotels ive been to lets say in dubai or Malaysia which was FANtastic! Here there wasn’t even a single plate in the room!
I expected better from Ibis, but this experience was far below standard. It was inconvenient and unpleasant, and I wouldn’t recommend staying here.
.
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Resposta da propriedade: Hi there,Thank you for your detailed feedback. We deeply regret that your experience did not meet the high standards you’ve come to expect from Ibis, and we sincerely apologise for the issues you encountered.We take your comments about the room amenities, fridge, room setup, and bathroom design seriously and will be addressing these matters with our team to ensure future improvements. We truly value your feedback and are committed to improving the guest experience. We hope you’ll consider giving us another opportunity to provide you with the service you expect from Ibis.Kind regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto standard individual
Sozinho(a)
1 avaliação
3.2/5
Publicado em
There was a lot of dust behind the futon and it hadn't been cleaned.
Everything else is ok.
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Resposta da propriedade: Hi there,Thank you for bringing this to our attention. We sincerely apologise for the dust and any inconvenience it caused during your stay. Cleanliness is a top priority for us, and we’ll address this issue with our housekeeping team to ensure it doesn’t happen again.We’re glad to hear that everything else was to your satisfaction, and we hope to have the opportunity to provide you with an even better experience next time.Kind regards,ibis Styles Kingsgate Hotel
Usuário anônimo
Quarto duplo standard
Sozinho(a)
12 avaliação
4.5/5
Ótimo
Publicado em
hotel is good for the location. Just Recently under renovation, it would be quite noisy during the daytime. But the manager of the hotel offered me room change, good services.
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Resposta da propriedade: Hi there,Thank you for your understanding regarding the renovation work. We’re glad to hear that the location was convenient and that our manager was able to assist with a room change. We appreciate your patience and are happy you received good service. We hope to provide an even better experience on your next visit!Kind regards,ibis Styles Kingsgate Hotel
Steckdaus
Quarto standard individual
Sozinho(a)
18 avaliação
5.0/5
Excepcional
Publicado em
Great value hotel close to the cbd and the train station. Was checking out and realised that my train was delayed a couple of hours and i could easyly go back to my room
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Resposta da propriedade: Hi Steckdaus,Thank you for your lovely review! We're thrilled to hear that you found our hotel great value and appreciated the convenience of our location.It’s wonderful to know that our flexible approach allowed you to return to your room while waiting for your delayed train—your comfort and convenience are always our priority.We hope to welcome you back soon for another seamless stay. Safe travels, and thank you for choosing us!Kind regards,ibis Styles Kingsgate Hotel
Usuário convidado
Quarto standard twin
Casal
2 avaliação
4.7/5
Incrível
Publicado em
Very quick to check in.
Room was more than adequate for our nights stay and super easy to find dinner nearby and to Walk along the river at night was just a short walk away.
Having to pay extra for breakfast supplement (prebooked continental breakfast) was a bit surprising but only $6pp so ok. Checkout And getting deposit returned was easy.(Although not exactly sure what deposit was for since there was nothing in the room to take & had to pay cash for breakfast supplement.)
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Resposta da propriedade: Hi there,Thank you for your feedback! We’re glad to hear that you found the check-in process quick and the room suitable for your stay. It’s great that you enjoyed the nearby dining options and took advantage of the lovely riverside walk!Regarding the deposit, it is intended to cover any extras or incidentals during your stay, such as breakfast, parking, or room extensions. We appreciate your understanding, and we’re pleased to hear that the breakfast supplement was reasonable. Just so you know, breakfast charges can also be put on your room and settled at check-out for your convenience.If you have any further questions or need assistance during your next visit, please don’t hesitate to reach out. We look forward to welcoming you back soon!Warm regards,ibis Styles Kingsgate Hotel