Avaliações do Mövenpick Hotel Melbourne on Spencer

Resposta da propriedade: Dear Mimi, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our prime location, found the facilities amazing, and appreciated the cleanliness and friendliness of our team.Your feedback is greatly valued, and we look forward to welcoming you back soon!Best regards,Mövenpick Hotel Melbourne on Spencer

Resposta da propriedade: Thank you for your thoughtful review! We’re delighted to hear that you found our location convenient for exploring the city and appreciated the breakfast and friendly staff.We understand your concern about the bed size in the twin rooms and will take your feedback into account as we work to enhance our guest experience.We’re pleased to know you had an overall satisfying stay and appreciate your recommendation to friends and future visitors. We look forward to welcoming you back on your next visit to Melbourne!Best regards,Mövenpick Hotel Melbourne on Spencer

Resposta da propriedade: Thank you for taking the time to share your feedback about your stay.We appreciate you bringing to our attention that you felt the amenities and chocolate hour did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our guests' experience.We would love the opportunity to learn more about your specific expectations so we can better understand how to enhance our offerings. Please feel free to contact us directly to discuss this further.Thank you again for your feedback.Sincerely,The Mövenpick Team

Resposta da propriedade: Dear Renee,Thank you for your amazing review! We’re thrilled to hear that you felt comfortable, enjoyed our great location, and received excellent service.We’d love to have you stay with us again and look forward to welcoming you back soon!Best regards,Mövenpick Hotel Melbourne on Spencer

Resposta da propriedade: Dear Joelim, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciate the modern, convenient aspects of our hotel and the friendliness of our staff.However, we’re sorry to learn that the room was not serviced as expected despite the "Make Up Room" sign and that the breakfast did not meet your expectations this time. Your comments are invaluable, and we will address these issues with our team to ensure improvements are made.We appreciate your loyalty and hope to provide you with a better experience on your next visit.Best regards,Mövenpick Hotel Melbourne on Spencer

Resposta da propriedade: Dear Putsalun,Thank you for taking the time to review your stay, we appreciate the feedback and hope we can welcome you back again soon.Kind Regards,The Mövenpick Team

Resposta da propriedade: We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

Resposta da propriedade: Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mövenpick Hotel Melbourne On Spencer

Resposta da propriedade: Dear Shazrina, Thank you for sharing your positive review! It's wonderful to hear that you had a comfortable stay with great service at the hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant ManagerMövenpick Hotel Melbourne On Spencer

Resposta da propriedade: Thank you for sharing your positive review! It's wonderful to hear that you had a comfortable stay with great service at the hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant ManagerMövenpick Hotel Melbourne On Spencer