Usuário convidado
31 de janeiro de 2023
My parents are staying there right now. They booked a room on a high floor and when they got there, their room was on a low floor with a dank, moldy smell and bugs all over the room, including a swarm of ants in their shower. The owner was completely unresponsive, could not give them a better room (he suggested another room with the same smell, but without a view, which is the entire point of this hotel), would not give them a partial refund (since it was clear he stuck them in a less expensive room) and would not help them with the bug situation. They both have an allergy to mold, so it's uncomfortable to say the least. Beautiful view seems to be the only positive of this hotel, but surely there are others with a nice view, where the owners believe in making their guests comfortable.
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