Holiday Inn Express & Suites Mesquite

This hotel is being renovated. We got a renovated king suit on the main floor. We could not get any hot water to take a shower in the morning. The bar sink and the bathroom sink taps also had no hot water. I left the water running for 4 min. The room door did not have the extra security latch. The telephone in the room did not work. Although the desk tried to find another room to shower it was taking her a long time. We were in a hurry to get on the road. I asked for a partial refund like $40. It’s been 2 days and the manager has not offered any compensation.

While the room was clean, it is in obvious need of updating. We were not told either on the website or when making the reservation that renovations are being made at this time. I hope that the room we were in, a king suite, will be updated, as we had the dented and torn headboard, as mentioned by other reviewers here. The room lighting was pretty dim, which is fine until you have to try to pack or find something before daylight is available. We did not use the pool, so I don’t know how clean it is (I will say that it is usually windy in Mesquite, which has to make keeping outdoor pools clean difficult). Breakfast was typical chain hotel fare - no real coffee choice but it was decent enough. Our biggest complaint was the $75 nonrefundable pet policy - had we realized that it was nonrefundable, we would have gone elsewhere. Bed was comfortable enough. Let’s hope the renovation includes updating the rooms with USB ports, undamaged furniture, and enough light to see your things.

Holiday Inn Express is usually very good but this property is the exception. It is open during renovation but did not know it was under renovation when we made the reservations. There was excessive dust in the lobby and wires hanging from the walls in the halls. The pool was filthy so we didn't use it. On the positive side the staff is excellent, but they should reveal they are under renovation when reservations are made. The room was spacious but the AC and the bathroom fan were extremely loud. Despite the positives, it was definitely not worth the almost $300 a night.

We enjoyed our 2 night stay at the Holiday Inn Express & Suites Mesquite. Nice spacious room, clean bathroom with lots of counter space for toiletries. We had everything we needed for a comfortable stay. Breakfast was adequate. This was a convenient location while visiting Gold Butte National Monument and Valley of Fire State Park. I considered giving it 4 stars because some of the staff was in their own world, unwilling to help much. We were there on Christmas Eve and Christmas Day, and we wanted to ask if they had a list of open restaurants in the area. They didn't, and were indifferent in providing much help. If i were a manager of a hotel welcoming guests on holidays when the majority of restaurants are closed, i would definitely make sure to provide them with a list of what is open for dining in the area. I would consider staying here again, but would also probably look at some more affordable options in the area since i didn't think the value for money was great.

After staying at some very nice Holiday Inn Express hotels, we were expecting the same experience here. We were sadly very disappointed. First of all, the fee for having a dog is absolutely ridiculous. It is $75 for the whole stay, so if you stay one night or ten you pay $75. The most we have paid at other hotels was $25. We only stayed one night as we were driving down to California to visit family. How can the management of this hotel think this is ok? The room was extra large which was nice but when we went to pull the covers on the bed back there was a large spot where the top layer of the fabric headboard had been peeled off. Looked really tacky. The bathroom had several areas where mildew is growing on the walls and the casing around the bathroom door had an area that was separating. Maybe from moisture which would also explain the mildew. Overall, the room looked dated and our dog was sniffing around like crazy so if they are spending the dog fee money on sanitizing, they are missing the mark. The hallway carpets looked dirty and had several spots. Our dog was also sniffing the hallway like crazy. No one likes to feel like they're being ripped off but it is so much worse because they collected this huge dog fee and then the hotel itself is run down. It seems like they don't care what their customers think or if they are satisfied. My guess is that they get a lot of one night bookings from people driving through and they aren't worried about repeat business.

Very disappointed, my family had a reservation and they cancelled our room without telling us, leaving us with nowhere to go. They did not offer any help to fix our reservation and just told us they were over booked.

Nice place. Nice outdoor pool. Best I've seen in a while. Hot tub was nice but jets could have been more powerful. Good breakfast selection. Good places to eat nearby for other meals. Super Walmart right next door. Spoke to a couple who were there in Jan or Feb and they said the pool was freezing. Olivia at the front desk was very helpful. (Thanks Anna) lol Only downsides to the hotel as a traveler was no room safe and only one elevator considering the size of the hotel..

We stayed here one night on a long cross country trip. The motel sits on top of a hill with one access road. The parking lot was well lite, which made us feel our bikes and packed car was very safe. We were traveling with our dog which was a $75 added charge, but was one of the nicest dog hotels we have ever stayed in. Try the Thai restaurant across the street, it’s excellent!

both our visits this month were short but sweet. Friendly staff despite middle of the night check in. Room was clean and comfy with excellent water pressure in the shower :) If you're a golfer or sun seeker it would be the perfect place to stay, some rooms open to a balcony with a great view.