Palau Pacific Resort

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We had the most amazing weeklong stay at Palau Pacific. We are coming from Guam and the timing of the flights. There were brutal with two young children, but the hotel was incredibly accommodating and did what they could. The food was great Not amazing. The thing that made this place, so incredible aside from the views and amenities was the people. Eugene and tedoforo? Were two of the most amazing and went above and beyond to care for my family and my children, but pretty much ever went at their resort did. The gym is small and could use some improvements however, most people here are clearly going to Dive. The hotel was great with making arrangements for this and even for the smile air, which was incredibly fun and worth it. Even have toys that The kids can play with at the pool. Breakfast buffet was great. The rooms were clean. Plenty of frogs and lizards for the kids to Chase. Overall it was an incredible trip. The pillows were not that great however. The location is pretty remote so you can’t walk to other restaurants restaurants.

I stayed at this resort in April of 2024 after a weeklong diving trip on liveaboard . When I was making room reservations (back in January) I booked a room directly through the hotel website. I was working with a dive travel agent and also had a room booked. I contacted the hotel directly from the website, gave them the reservation number, and told them I already had a reservation, so I needed to cancel the reservation I had booked through the website as I did not need 2 rooms. Imagine my surprise when I arrived back in Koror after our week diving (with no cellular or data service while on the dive boat,) and received an alert from my Credit Card that I had been charged for the reservation that I had previously cancelled! When I checked in at the hotel, I explained to the desk clerk the error, but he said that there was nothing to be done. At that time, I said, give me both room keys then, if I paid for 2 rooms I wanted both rooms. The desk clerk then assured my husband and myself that we would receive a credit back for one of the rooms! I never received a credit from then, and I have contacted the hotel management company with my documentation (cancelled reservation email) but even though they received my email, they had yet to reply or attempt to resolve the issue as of mid-June 2024. This resort has robbed me of $1500. As for the resort itself, read additional reviews, the rooms are somewhat run down, but it is the only resort on the island with a beach. The resort is not centrally located, and you cannot go anywhere without transportation because of its location. The breakfast buffet was outstanding!