The Angel B&B

Return visit to the Angel Inn hotel. Comfortable room, much quieter than previously, with a good continental breakfast, served up from 8am. Really handy for local visits and dinner in Midhurst. Good service and helpful staff made this a pleasing return visit.

I booked a double room for 2 nights at a charge of some £360. On arrival there did not seem to be anyone else staying, nor did I see any customers. I was told there was no chef, so they were only serving continental breakfast. The room allocated had been redecorated but not much was working. There was only a small amount of loo roll left, which meant I was having to search around the apparently empty hotel at 3am for loo rolls. The bar had no one in it, but it was difficult even getting the bar person to speak due to being on the phone.There was no wine list available, so the bar person was rummaging through the stock to say what there was. The second night there was a change of room to no 4, which was better but again without any semblance of useful space to put items. When at the sink, it was almost impossible to avoid banging your head on the glass shelf, and there was no bath mat, such that it was dangerous getting out of the bath. The owner/manager very kindly recommended a restaurant called the Duke of Cumberland which was excellent.

Yesterday evening was the worst hotel experience we have ever had. We were physically threatened by the owner of the hotel, he threatened to phone the police to have us removed from the hotel (despite it being his misunderstanding!) and what was supposed to be a relaxing night away was completely ruined. I did see a similar review on here about this owner and wish I had listened to it and we never booked here - don’t make the same the mistake! We had booked with the hotel a few weeks ago to use a buyagift voucher with them after viewing the hotel on the buyagift portal. Our booking was confirmed (twice!) but once we arrived and had got keys and checked in, I received an angry call from the owner saying that they don’t accept vouchers, had never accepted vouchers and that we had to leave. He didn’t once listen to me trying to explain the situation and was very aggressive & obnoxious. I should say at this point that the staff on the front desk were very helpful and tried to explain the situation to the owner (who wasn’t on site), but he wouldn’t listen to either of us. After some time we managed to get buyagift to confirm that they would reimburse the hotel for the room, but we were then threatened to have the police called to remove us from the property. I still can’t believe I remained calm as I’m typing this, as we felt completely victimised. We didn’t have anywhere else to stay and by this time it was nearly 7pm (took 3+ hours to resolve) so thankfully the owner actually listened to his staff member and accepted an email was sufficient. The owner had obviously lied to us about never having used vouchers, as it ended up they had a portal with buyagift to log in to collect the payment!! I can only assume this is a tactic they use to try and scare people into paying more money. Either way, it ruined the whole experience- we were on edge the whole time we were there because of the physical threats and were in genuine shock in how we had been treated. Even other guests and the staff who were aware of the situation said how ridiculous the owner was behaving. The unfortunate thing is it’s actually a nice quaint hotel and the front desk staff were really good, just completely let down by the owner. I am writing this review to alert others to the behaviour of the hotel owner, in the sincere hope that this hotel is avoided so nobody else has to go through what we did.