The Westin Palace, Milan

O hotel é antigo e um pouco antiquado. Quando fiz uma reserva no Ctrip, escolhi claramente um quarto para duas pessoas e uma pessoa, três pessoas podem ficar, mas quando cheguei ao hotel para fazer o check-in, fui informado que teria que pagar uma taxa de cama extra de 300 euros, dizendo que o quarto que reservei só podia acomodar duas pessoas, pelo que há um custo para mudar o quarto que pode acomodar uma cama extra. Além disso, a localização do hotel é um pouco distante do centro da cidade e da Catedral de Milão, então é preciso pegar um táxi, mas fica a cerca de 12 minutos a pé da estação de trem. O ambiente e a atmosfera no lobby não são ruins, mas os quartos e banheiros ainda são um pouco antigos. O secador de cabelo e produtos de toalete no quarto são de marcas muito boas. O café da manhã é apenas mediano.

1. The room I was given was totally off from what I booked.  Thank you to the patient front desk staff,  the issue was resolved after 2 rounds of changes. However the room was not as new as shown in the trip.com picture which I booked the room from.  Compared to Korea, it was really a disappointment  2.  Toilet bowl was shaky and took 2 days for hotel to fix it and by then we were about to leave. 3.  Stains were found in bedsheet and our towels. 4. On our last night stay, we wanted to have a drink at the lounge..we were told due to a private event we need to pay a surcharge of 20euro each if we wanted to be seated in.. as hotel guests I don't think this is acceptable.  After much waiting, then we were told we could have our drink at an alternative lounge but why didn't we being told from the start? The alternative place was at the hotel lobby with little attention given and I got to take the menu myself to my seat! Is that something to be expected from a 5 star hotel like Westin?

It is well located but hotel looks abit aged. Otherwise it's a generally functional hotel. Price a little high though.