Avaliações do The Westin Palace, Milan

O hotel é antigo e um pouco antiquado. Quando fiz uma reserva no Ctrip, escolhi claramente um quarto para duas pessoas e uma pessoa, três pessoas podem ficar, mas quando cheguei ao hotel para fazer o check-in, fui informado que teria que pagar uma taxa de cama extra de 300 euros, dizendo que o quarto que reservei só podia acomodar duas pessoas, pelo que há um custo para mudar o quarto que pode acomodar uma cama extra. Além disso, a localização do hotel é um pouco distante do centro da cidade e da Catedral de Milão, então é preciso pegar um táxi, mas fica a cerca de 12 minutos a pé da estação de trem. O ambiente e a atmosfera no lobby não são ruins, mas os quartos e banheiros ainda são um pouco antigos. O secador de cabelo e produtos de toalete no quarto são de marcas muito boas. O café da manhã é apenas mediano.

Super good location for us , walking distance to Milan Centrale & sightseeing bus stop, It’s not a new building, but still good maintenance , We did comfortable staying

Good location close to republicca metro station but toothbrush was not ready in my room; and the toothbrush was malfunctioning. Other than that it was ok overall.

1. The room I was given was totally off from what I booked.  Thank you to the patient front desk staff,  the issue was resolved after 2 rounds of changes. However the room was not as new as shown in the trip.com picture which I booked the room from.  Compared to Korea, it was really a disappointment  2.  Toilet bowl was shaky and took 2 days for hotel to fix it and by then we were about to leave. 3.  Stains were found in bedsheet and our towels. 4. On our last night stay, we wanted to have a drink at the lounge..we were told due to a private event we need to pay a surcharge of 20euro each if we wanted to be seated in.. as hotel guests I don't think this is acceptable.  After much waiting, then we were told we could have our drink at an alternative lounge but why didn't we being told from the start? The alternative place was at the hotel lobby with little attention given and I got to take the menu myself to my seat! Is that something to be expected from a 5 star hotel like Westin?

Great location, you can see the Dumo from your room. The Terrace is beautiful you can see the

Amazing，always love this hotel with fantastic service and environment

It is well located but hotel looks abit aged. Otherwise it's a generally functional hotel. Price a little high though.

Nothing much to expect.

Clean, clear room. Really convenient location.

Super nice hotel, like a palace. Highly recommemed for those who visit

Very nice breakfast 😋

Worst Westin ever

Very nice location

！！服務超級差 千萬不要住 1、給的殘疾人間 換過房間之後依舊給的殘疾人間 廁所裏的淋浴 水很小 沒法洗澡 ！！ 衹能用手舉着花灑洗！！ 2、定的房型包含早餐 ！不主動提供菜單 問了三次才願意給菜單 3、room service 很差 看圖上的浴巾 這是打掃完的 4、room service的敲門聲音像搶劫 很恐怖 女生一個人的話根本不敢開門 5、房間裏的各種鏡子都很臟 常年沒有打掃痕跡 米蘭酒店這麼多 真的沒必要來這家受氣