Fairfield Inn Erie Millcreek Mall

Cost for night was great. The staff both shifts was amazing. Great service

This hotel is not flashy but it does most things well. The room felt fairly new and in good condition. Service was good even when I threw them curveballs by asking them to charge a different credit card during my stay then the one I gave when I checked in. The lone weak point during my stay was breakfast where the "restaurant" )if we can call it that), was too small for when hotel is at high capacity. It was quite a chaos in there. The food itself was not fantastic but compared to other hotels of this brand elsewhere in the country, I was in line with expectations so I would not criticize. It's more the venue which could have been better. While I was not wowed, considering the price I paid I felt like the value was fair and I would recommend it.

Had a great night sleep room was spotless bed was comfortable very quiet. Gentleman at the front desk was really friendly when we checked in took time to ask if we needed help with anything even though he had been busy with a few others checking in before us.

We were in town for a basketball tournament and stayed 2 nights. Our room was very clean and beds were comfortable. Front desk staff was very accommodating and helpful especially with our large group. Only downside would be they ran out of pool towels at one point. The mall is literally right across the street and several restaurants are close by. Great location!

The staff their went above and beyond to help us. We were booked at the Towne Place next door only to find out they didn’t not have the handicapped room we reserved. Then our car broke down and they helped us every step of the way!! Shout out to all their friendly staff

The room is clean and hotel is quiet. 10/10 would recommend. The front desk staff were very nice and were helpful. WiFi was very fast (100+Mbps) and the bedding was so nice and comfortable. One con was that the desk was right in front of the tv so one couldn't watch tv when someone else does work on their laptop.

This hotel was notably worse than a typical chain hotel. The room was musty and smelled of smoke. The air conditioner did not help. Bathroom fan did not work. Lobby breakfast was put away more than 15 minutes before it closed, so some of our family--and several other guests who arrived with us--missed breakfast. Finally, after checking out I realized I left a item in the room. I called the front desk, was transferred to the manager, and left a message asking for the item to be sent back, and I would pay for the shipping. No call back. I called the front desk to follow up, was told I would be called back, and no call. I cannot even find out if the staff found my item.

We stayed here one night while we were traveling... When we got to the room I went to put some of our waters in the mini fridge only to find beer in there, I'm assuming from the previous guest... The bathroom only had half a roll of toilet paper, we had to go down to desk to get more... Coffee in lobby was cold.. The next morning we were the first in the breakfast room, the floor looked like it hadn't been swept in days, we sat at a table that was so sticky we had to move so I'm guessing it wasn't cleaned from the morning before! The ice tea in the lobby in the morning was the same as the day before.... Totally not worth the price we paid

So very disappointed. Went with family for weekend visit. Besides no toiletries the worse part was the pool chaos. We chose this hotel to be able to swim and relax at the pool in the evening or in the event of rain. This was our granddaughters first trip to a hotel and was excited about swimming. When got to the pool it was over run with little baseball players. At least 12-15, running, screaming and doing cannon balls all together. No other guests could swim due to the chaos. The parents didn’t control them and multiple complaints were made to staff , and they did nothing. Then in the morning the breakfast area was just as chaotic! We wrote a letter to management and they wrote back…”Sorry, for your inconvenience, we will talk to our staff”. That was it! Will never go to a Fairfield Inn again.