Quality Inn

Bad, bad, bad! Room was not what I booked, bed was hard and sofa bed, (yes a sofa bed) didn't even have bedding, had to ask for it. Shower was slime, water didn't drain. Pool was out of order. Don't go here. Did I say it was bad? Don't know about the breakfast, was afraid to try it.

Gross hotel, unfortunately, for such a nice little town. The front lobby area had cheap pool folding chairs set up and cigarette butts littered all around. There was a terrible chemical smell and I couldn't pinpoint what it was. We walked inside, but no one was there to greet us. Instead a paper note said to call a number. We did so.... and waited... and waited.... it rang and rang. So we stood around and waited with two other couples also showing up. While waiting, we looked around and walked the hotel a bit. That is when I noticed that there were mattresses stacked on their side, leaning against open windows, and I realized what the chemical smell was. They were spraying the mattresses with insecticide. Bedbugs! We had already waited so long, but we decided then and there we couldn't stay in that hotel. I called again, to try to talk to a human, but they still weren't answering. We left to find another hotel, but I continued calling this Quality Inn back. A little while later, a man answered. I told him that we couldn't get out of our reservation and that we would be consider a "No show." But then, I told him what I saw, and that I was absolutely adverse to bedbugs, and he agreed that they wouldn't charge me. Unfortunately, this wasn't true. A few days later, the charge for that night showed up on my credit card statement. I've been trying to get them to release it since. But the manager refuses to call me back.

Breaks so many codes, lacks even the slightest friendliness, lacks convenience. I asked to check in at 2 vs 3pm he said fine no problem. Got there at 2:35 waited for 15 minutes and he said we couldn’t check in till 3pm (it was 10 minutes to 3pm and don’t say yes on the phone and a cleaning car wasn’t out on either floors). We get up to our room and the bed looked like someone had laid in the bed and there was a huge stain on the comforter and the bed was untucked. There looked like there was a used wash cloth also back on the rack. When I showed him the stain and bed he told me I would have to wait for the room to be cleaned. We had to be at a wedding so I told him any room needs to happen. I went into the room next to the dirty one and walked back into the dirty room and he was spraying a pink chemical on the bed vs redoing the bed. I highly doubt they keep their washing machine and dryers at at least 130 degrees to kill lice. The hallways were a mess, pool was “down”, the showers clearly just get sprayed down and not actually cleaned, etc. The sad thing is we had stayed there two years ago and clearly management or owner has changed.