Comfort Suites

The front desk staff have been phenomenal. We were impressed with their professionalism, service and helpfulness. However we were greatly disappointed with the cleanliness of the room. It appears house keeping inspections have not been conducted. The mattress protectors on the hide a bed couches in all three rooms are disgusting at best. This is the second stay at this establishment and it seems to have gone downhill since last year. We started in room 412. I have attached the pictures of the room. We a found crumbs, bugs and multiple blood stains and on the hide a bed, dirt hair and filth behind the mattresses and a bottle cap and dirt on the room floor. We then moved to 226. I have attached pictures of the room. Where we found another dirty hide a bed. A spoon, garbage, battery, more crumbs, tone nail, Skittles and possible tampon?!? Lastly the door didn’t latch shut properly. We finally settled on room 210. I have attached pictures of the room. We felt that one ant, a dirty sock and a small blood stain on the bed was the cleanest we were going to get. Which in my standards is not acceptable. The night staff did inform us that they were unable to refund our rooms as we did ask thinking we could change hotels. They informed us we would need to speak with the manager. Emailed the manager 2 times and stoped at the front desk 3 times over two days and called one time. I have not heard from Kim and nothing was done about the cleanliness of the rooms.

We booked a last minute stay at this hotel as we were in Minot for a family getaway. We wanted a waterslide for the kids, so we booked the Comfort Suites. The room we were given was gross. It was not cleaned well and the sofa bed was extremely worn out and stained. There was also old popcorn on the floor and the hallway smelled like someone had been smoking in the building. We asked for a different room, but it wasn't much better. So, we decided to leave and find another hotel. I requested a refund because we had only been there for 15 minutes. I was told to come back the next day and talk to the manager. I did that, but the manager decided not to come to work. Instead, she told the lady at the front desk to deny my request. I insisted that I wanted to speak with management about by concerns. They said the only way was to send her an email. I did send an email but have received no response. I feel sorry for the staff at this hotel. They should not have to represent managment. In addition to all of this, they lied and claimed that we had been there for two hours before we decided to leave (again, we had only been there about 15 minutes). It was also implied that my complaints were based on the race of the staff working there. I find such accusations disgusting. I almost never leave hotel reviews, but I am doing so this time in order to warn families that this place is neither sanitary nor friendly. If you are not satisfied with your stay, don't expect any sympathy or any refund. The hotel may look "ok" in the pictures. But, please trust the reviews. Book somewhere else.

BEWARE! We booked a room for 3 nights for boys state basketball. When we checked in the manager was very rude. We were told well you can stay here or find another hotel. Due to a busy weekend we stayed. We checked out a day early and was given a receipt for a refund for Saturday night. All of this was approved by the owner. They are now refusing to refund the money that is owed to us. I have a receipt showing the money to be returned and will now be taking them to small claims.

Some definite pros - breakfast is better than average, staff interactions and checkin were positive, has two big slides, good location and a reasonable price for a larger room that could sleep 6. Room had minor wear and tear but overall not bad. Only cons were a fair bit of stuff under the beds that needed a good cleaning and a piece of past guest clothing still in the fold up sofa. Pool has good slides but showing age a bit too. I would say pros outweighed the cons.

The room itself was dirty, not vacuumed or if it was they missed crumbs, granola by the beds. There was hair everywhere, nothing was wiped down. The bathroom floor had hair, around the sinks again more hair. Towels and pillow cases were dirty. We also found a pair of under garments stuffed into a corner (gross). We called to the front desk to have the beds re-made and replace all the towels after wiping down everything ourselves with lysol wipes. We couldn't move to another room as all rooms were booked for that night. Won't be going back.

We stayed at comfort suites 12/17/2023. Overall was not great. Check in was okay, they had a wheel for the kids to spin that had prizes, like a bottle of water, can of soda, chips. They just didn’t give them out. The room was okay, clean unless you moved anything. Then you’d find trash or old dried up food. Coffee machine in room was dirty. TV did not work. WiFi was good. Pool was dirty, but lots of kids in it too. Breakfast was pretty good.

Just to start out this hotel has been my go-to hotel in Minot for the last couple years of my regular travel to Minot the last couple of years. It has gotten tired, I am probably done going there. Average is usually my lowest rating. Room was not fresh, furniture was wore down, shower head did not work well, toilet seat was broken and sliding off the stool. paint chips. I was on the floor with upper windows overlooking the pool, and the window sill on the pool side was nasty dirty. yep, I know it is a hard one to clean, but when you have guests you should have a great effort to keep everything you can see clean. What the the spots I can't see like??? After staying 7 different times last year, I am going to look for a new place to stay on my next trip

Do not stay here!!! The internet was so slow that I could go to McDonald’s to get better internet speed. The rooms were dirty and no one was ever at the front counter to talk to. When I did get someone and speak they offered me 1 night back as an apology. Thought was fair so I was happy. Two weeks later still nothing and I’ve never had a manger return my calls either. So I contacted the booking company and the manager LIED and said she gave me $40 back cash so they denied my claim. What place hands back just back cash. They would want a record so that a person couldn’t come back and complain later Only good thing is my kid loved the pool Rip off place

When you pay a seemingly cheap price for a hotel room, you prepare yourself for the dire conditions that may lie ahead for your stay. However, in the case of our stay at the Comfort Suites Minot the opposite was true! From the surprisingly warm welcome from the front desk staff as soon as you walked in or by the view from the two huge waterslides, you had a feeling already that choices you made for your family was going to be a good one. And then the best part that came to be was viewing our room for the first time. We had two decent sized double beds and an L-shaped couch (pull out bed) and our bodies felt a bit lighter knowing the possibility of a good night's sleep. We also love a clean hotel room and we could tell by the scent in the air that it had been cleaned with care. Our first night after a long day's drive, our family each had to enjoy time at the hotel in their own way. I was able to get some "mommy time" to take on the fitness facility. I would say there sufficient equipment to get a decent workout: treadmills, free weights, and cable machines. My hubby and children had to, of course, take on the two fast and fun waterslides! They would say it was the highlight of their stay. Our overnight stay was excellent as the hotel was very quiet and not a lot of noise was present. It allowed us all to have a great night's rest! In the morning we made our way to the free breakfast area that was provided. After tummy's were well and full of a variety of food choices that we felt good to move on to our next hotel destination in Minneapolis. Overall, we would highly recommend this hotel to any of our family members and friends!