Courtyard Mobile

The front desk person was very unprofessional. First time I stayed there she wouldn’t let me check in without my personal CC even though my business had already made a CC payment. When I told her the shower was broken , I need a different room, she didn’t believe me and told me that they were all booked. When I showed her the broken shower, all of a sudden she had another room available. I was disappointed to have to give my credit card even though my company had already given theirs. I spoke with other people to verify if I was mistaken, but no I wasn’t . She didn’t need my credit card if the company had already provided with one. If you don’t want to be charged instead of company, please so stay here. Plus the overnight staff is very rude and doesn’t care about guest.

The hotel has a great location for the sports complex and restaurants access, nice Lobby, bar and a pleasant front desk personel. The room smelled horrible, bad ventilation and an obvious mold presence, bathroom vent had the dust falling off of it and the amount of mold in a bath tub was unacceptable!

The front desk service was awesome. The first room I was assigned had floor planks sticking up. I was reassigned to another room. The second room had several issues. The toilet was usually small and low. The peek hole cover didn't close. Carpet stains. There was no chairs on the balcony. The desk area was not clean. The refrigerator was not clean.

Stayed for a week and was "upgraded" to a suite and the TV in the living room and the bedroom did not work, It was reported to the front desk. The next day the maintenance person came to fix and said it is a common issue at this hotel. He was in the room a majority of the day and could not fix it. I was only offered a different room on the final night of stay. I declined and was told to talk with the front desk before checking out. Upon check out the front desk attendant was too busy on the phone to speak with me, she told me that my receipt would be emailed. I did send an email to the general manager and zero response. I reached out to marriott guest services and they stated someone would reach out to me within 3-5 days and still nothing weeks later. Do not stay here unless it is to just sleep and make sure to not get a room on the highway side as it is very loud.

India Williams at Courtyard by Marriott stands out as a beacon of exceptional hospitality and resourcefulness. From the moment of arrival, her welcoming demeanor sets a tone of warmth and professionalism that is rare to find. India’s ability to maintain an amazing attitude throughout various interactions is not just commendable but infectious, uplifting the spirits of guests and enhancing their overall experience at the hotel.

I have been here several times back in the past But this is my first time coming here since they remodel and let me tell you the hotel is very clean and look wonderful and they have a very outstanding staff. That’s greeting and very nice. Look forward to coming back.

The service was excellent! The 2 people serving dinner Jessica and Rock were awesome. During the time I was there, they made me feel like I was at home. Veronica and India at the front desk were awesome also. If you ask a question, they answer you and make sure you are satisfied before they go on to the next thing.

India at the front desk makes sure my stay is always comfortable. I travel as hospice nurse and my days are pretty stressful but she is always courteous, professional, and available! Those qualities that she possesses makes my day so much brighter. I give her and this hotel and 10/10

I rate my stay a 1 due to the housekeeping staff being dishonest. I accidentally left my prescription eye glasses in the room. I called the same day I checked out, and the person at the front desk said they couldn’t find it and to call the next stay when the Housekeeping supervisor returned. I called the following day, and was told the housekeeping supervisor was off, but no one turned in my glasses. I told the person on the phone, i was concerned because I know i left my glasses and whoever cleaned the room wasn’t being honest. The person on the phone said they would leave the housekeeping supervisor a email, and they would call me. As of today, no one has called and the staff is saying they didn’t find my glasses. I am a very loyal customer of Marriott, and i am highly disappointed of the dishonesty of the housekeeper staff. I have called Marriott Corporate office to file a formal complaint and case .