Homewood Suites by Hilton Mobile I-65/Airport Blvd

We were in the area for an event and chose this hotel because it it was convenient to the interstate and we are Hilton Honors members. It was also convenient to local restaurants. The hotel itself is inviting with a very friendly staff. It was extremely clean and quiet. We were facing the main road and never even heard the traffic. Breakfast was slightly lacking while the selection was good everyone’s Cold or had run out. We would definitely stay here again

We have stayed at this location each summer for the past 3-4 years. This year we noticed that customer service is going down. But first - big shout out to housecleaning and breakfast staff! Five stars all around! Very friendly and courteous. However, the front desk staff, specifically the young lady who works the evening/night shift was very unfriendly and unprofessional to our family on multiple occasions. She acted as if we were bothering her or that it was an inconvenience to her, to answer our questions. She never offered a smile or kind greeting. She may be very skilled at office work/management but working closely with guests , face to face, is not in her skill set. She may need more training or to be moved to a different area.

So sad to write this review, as I am the biggest Hilton fan ever and never write any reviews - much less negative ones. There was a very rough crowd staying at this hotel. The halls smelled like **** and someone’s huge birthday balloon trash filled the hallway my entire stay. There were many rough people that appeared to be living at this hotel full time, and one of them was in the laundry room doing multiple massive loads of very stinky laundry. The laundry room is NOT free, it is $2.00 and you can only pay in quarters. Don’t bother going to the front desk, they can’t give you change. So unless you happen to carry around 16 quarters, you don’t be doing laundry. For someone who travels for work, this was extremely frustrating. I then had to find an ATM and go get a $20 bill and get it broken up into quarters. Since I’ve been had cash that I did not want, I attempted to use it to buy a drink at the hotel desk. I was informed they are cashless. I made multiple noise complaints about people literally jumping off the beds in the room above me that the staff did nothing about. Not to mention, my room was not very thoroughly cleaned when I arrived including a wrinkled bed and a used Q-tip on the ground. Overall, just an incredibly disappointing stay for how much I paid, coming from someone who normally thinks Hilton is the best of the best.

Great stay with great value. It was really quiet and staff was very helpful. The lobby was so warm and inviting with a lighted Christmas tree and a fire place with awesome decorations. The breakfast in morning is very well tended and fruit throughout the day. Room was great and clean.

My wife and I recently stayed at the Homewood Suites by Hilton Mobile I-65/Airport Blvd, AL, from the 4th to the 5th of November. During the reservation process, the hotel reservation system encouraged me to join the Hilton Honors Club, citing the benefits of contactless check-in and check-out. We checked in on the evening of November 4th, and the hotel clerk was very accommodating, pleasant, and friendly. However, on the morning of the 5th, when we tried to use the contactless checkout feature on the Hilton Honors app, we were told that the service was unavailable and that we had to check out at the front desk. Despite trying several times, we received the same message. Having parked on the opposite side of the building from our room, my wife and I had to make a detour to the front desk. There, I asked the female clerk, whose name I think started with a K, if there was a problem with the wireless checkout feature. She immediately offered to check us out manually. I explained that I had chosen the hotel partly because of the advertised contactless feature and asked if it worked. She replied that sometimes things don't work, but all other features on the app were working fine. I asked to speak to the manager on duty, but she said no one was available. I then called the hotel the following day, and a lady stating that she was the front desk manager claimed that the general manager was unavailable. My review of the hotel is positive, and I think the contactless check-in and room services are excellent. However, my concern is that when we left the building, another couple who overheard my complaint said their contactless checkout wasn't working either. The other couple was also African-American, as my wife and I are. In contrast, a white couple with children also overheard our conversation and stated they had used the feature successfully. I continued speaking with the African-American couple and learned that they had come to attend the HCBU classic football game played that weekend in Mobile. They noticed many other African-American couples in the building when they checked in. I don't want to jump to conclusions, but it's hard to ignore the similarities and differences in all parties involved. I will continue to use the Hilton hotels. But I say to others who may look like me to take note of my experience, and I also urge the management of Homewood Suites by Hilton Mobile I-65/Airport Blvd, Mobile, AL, to be mindful that the service they provide should be available to all paying customers.

We stopped here on our road trip home to NC from Louisiana. It was a newer property. The room was clean, comfortable, great breakfast and we received excellent service and assistance when we left an item at the hotel. Thank you for going the extra mile!

Wait to tell you about a 75 dollar pet fee for one night once get made a reservation over the phone. Felt baited and swapped. Would Be taken business elsewhere. Had every opportunity to tell me over the phone if there would be any additional payments.

I would book anywhere else but here. This hotel is not only horribly maintained but unsafe. Both sides and the back of the hotel have ALL of their parking lot lights broken out. When I went to report it to the front desk, they nonchalantly told me that they knew. Not only did they fail to tell me but it was clear in the am that they also failed to tell all the people who had carefully parked their cars under the broken lights. The lights are just a symptom of a greater issue though. The room was incredibly worn, hadn't been appropriately stocked with towels/coffee/supplies, was filthy, and smelled horrible. The theme of not being appropriately stocked carried through to breakfast in the am. A lot of the items were empty or only had a single serving and there wasn't anyone to refill or even bring it to their attention. Overall a disappointing disgusting experience. I will book anywhere but here the next time I am in town.

Excellent accommodations for my trip to Mobile! Entire hotel is clean and well taken care of And staff was very friendly. Room was clean and ready on time, breakfast is included and they offer multiple recreation options for down time. No dreading taking a shower here, water pressure is perfect!