Usuário convidado
22 de novembro de 2024
On arrival, we called the buzzer , no reply after waiting several minutes for the gates to open, after buzzing in and calling the international number to open the gates. The hotel was literally in darkness and no one to be seen. The Manager met us and showed us to our room. The extractor fan cover was in the bathroom was on the floor. But the bathroom was modern. No tea making facility either. We found our way to the dining room. A group of weight loss retreat were having breakfast, which was meagre with a coffee machine that wasn’t great with a bowl of stagnant water in the sink. It became clear unless you are in a retreat there is literally nothing to do. The Hamman was unfinished. The pool was grubby with broken tiles. Our room door handle had to be pulled hard to open, the manager showed my daughter as he said ‘you’re on your own at night .’ This was a well needed holiday . So we had no option but to leave the first day. The manager seemed run of his feet , trying his best , with no support. When we said we were leaving , We asked for a taxi and were told to call our own.I messaged the hotel when we left, expressing our disappointment to no avail, as there was no response! This hotel was extremely over rated. It’s a hard 1-2 star B&B from us. We will never return . Nor recommend it. Early check in was the only good thing to say. I have never had to leave a hotel and incur charges to stay elsewhere. The best decision was to leave . We found a fabulous hotel to stay in after we left . Disappointed. This hotel needs an injection of investment to earn a 4*.
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