Nishant B
23 de setembro de 2024
Do not spoil your visit to beautiful Tuscany by staying here. I faced multiple issues during my 2 night stay. 1. I was left stranded for about 15 minutes at 11 pm outside the hotel since no one at reception responded to the buzz from the main entry gate or my phone call. It was only after 15 minutes of constant buzzing and calling that I was let in. This was both uncomfortable and dangerous as I was with my wife in a new area unable to enter the hotel. Official response by Thomas Parenti, General Manager : 'The single associate responsible to open the gate was not at the desk, sorry about that' 2. Throughout my stay at the hotel, I was unable to utilize the chrome cast feature of the TV in the room. When asked about it, the response we got was that its unavailable for the complete hotel and a ticket has been raised. The issue was never resolved, nor did anyone follow up with us regarding it. Official response by Thomas Parenti, General Manager : 'We raised a ticket to our IT but they never responded, sorry about that' 3. The hotel management refused to use a Marriott e-gift card stating that it cannot be redeemed for stays, rather only for extras at the restaurants etc. This is untrue as a second Marriott we stayed at after this hotel was easily able to use funds on the gift card even though we had prepaid for the hotel. Official response by Thomas Parenti, General Manager : 'We billed you already, sorry about that' I am not sure how this is a 5-star Marriott property. Terrible experience overall.
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