Palazzo Mosela alla Porta

We spent one night here. We arrived late and we found no staff at the reception desk on which we were informed previously in a WhatsApp message. We found an envelope addressed for us containing the key and some additional information, so checking in was fast and problem-free. Our stay was fine here. The beds were comfortable and so the pillows are. The room was quite spacious and had an authentic style. It was very clean. The breakfast was also OK. I prefer the self-service breakfast much better, but it was OK: you can choose a croissant/other sweet buns, or a sandwich or some fruit with a coffee or cappuccino. This place is not a peaceful and quiet one so if you wish to have a place like that, go somewhere else. This is a hotel within the gates of a famous tourist attraction which means that there are people in the streets and bars in the nearby, so it is obvious that you’ll hear some noise even at night. We could sleep and had no problems with noises. The only negative thing is that the floor in the room was extremely cold since it was stone. For me, some rugs would look good and be useful. All in all, we had no problems here.

I’m a frequent traveller and I appreciate hotels that look after the well being and satisfaction of customers which is not the case of this hotel. They were aware of festivities happening in the city and how noisy are the rooms and when I asked for a refund as it was impossible to properly sleep they just refused to do so. I spent one night in this hotel and had the feeling I was trying to sleep inside a noisy bar. You can listen every single noise from the street and the bars/ restaurants below that stay live until 2/3am. So at the end I preferred to leave even if not refunded rather than spend another night here. I wouldn’t recommend the place to anyone as their police on how to treat guests is not right.