Quality Inn

BEWARE. When I looked at my CC I was charged $246. Then a surprise $50 charge. I called the desk and was told it was a Deposit. I was told neither amt when I checked in. They are very sneaky about it. Also, They are not handicap accessible as there is no elevator and they did not mention this. I am handicap and almost had to call 911 because I am chronically ill and got sick from not only climbing the stairs but carrying my luggage up them. Everyone needs to report to the BBB

This was an absolutely terrible experience. We were awakened 3 times during the night by the sound of an animal whimpering. We searched the room, found nothing. Complained to the front desk to a girl who barely spoke English but she did contact the people in the room next to us but no animal. Got home and discovered a $50 pre-authorization charge on my card. Normally its a dollar or 2, but $50 and no notice of a pre-authorization charge of that size? I called to complain and spoke with the general manager who is the rudest person. He insists on constantly talking over you, will not listen to you and finally said it should be back in my account by next Friday - 1 week AFTER the authorization AND the room charges went through, then he hung up! He was simply a horrid individual to deal with. I won't stay here again. Do what you wish.

I booked a room and told them at the time I might stay one night or 2 and they said no problem. I ended up checking out in the morning after the first night and made sure that was ok and they gave me a receipt with the charge for a single night. Later I discovered a charge for the second night on my credit card. I called and they told me I booked for 2 nights and basically "screw you we have your money what you gonna do" (was the jist of the response I got from the sketchy guy that runs the place). So I paid for 2 nights for a room that smelled like rot and mildew, with a cold pool with small rags for towels, sticky floors, maybe the worst hotel breakfast I ever encountered, and horrible rude workers.

The Quality Inn in Ashland, OH is terrible. The hallways smell bad and the carpet is stained. When we got into our room the bed spread was stained and again it smelled bad.  The management team is very confrontational and seems to delight in telling you they can't help and that they will charge the full amount if you leave. We did leave. My two kids were both gagging and being impossible.  After a long drive, we just need something at the lowest end of acceptable. This is not it.  If you look at the way the managers respond to reviews on google, it is petty and rude. They take no accountability for their hotel and they delight in confrontation. I called the next day to speak to a manager. The person who answered said the manager was not in, and then hung up on me after telling me he wouldn't refund my money. Which was odd, because he wasn't the manager and supposedly "couldn't return my money."  We did not stay for more than 20 minutes. Just a terrible hotel.  We asked for a refund and didn't get it, and have called our credit card company to dispute the charge.  Terrible hotel, terrible staff and terrible service.

oldie but a good if you are staying one or two nights, it is decent. Old fixtures and bed was squeaky. But clean and quiet. Staff were nice. We did not get up in time for breakfast. Price was reasonable.

Check in was easy for the most part..the new girl had a few issues. I got a decent rate.. the room was okay…the place was quite…the hot breakfast had a small offering compared to other hotels..but better than nothing…check out was easy..

The front desk staff are extremely nice. The sheets were very soft and the bed were comfortable. Breakfast was ok, needs a little more seating in there. The pool are was really nice. Needs updated a little bit but overall a good hotel.

Although the staff is very friendly, the hotel was dirty and unacceptable for the amount paid for the room. Most of the other guests had the same view, unless forced, I will never stay in that hotel again.

Just an average, cheap hotel. Would have been fine but for the heavy, pervasive stench of nicotine. It’s supposed to be a smoke-free hotel. It smells so bad-it’s everywhere. Y U C K I guess positives would be you can walk to the Wendys Nextdoor and the pool looks nice.