Le Merrill - Vieux Montréal

This place has the potential to be amazing! Great location and aesthetic and tons of space for multiple guests. However, checking in was a new experience for me. They required me to upload images of ID and selfies for all four guests before being given access to the codes to enter the building. Considering I was travelling with underage children, there should have been an option to bypass this security feature. I ended up sending photos of the back of my phone case which were apparently accepted which surprised me considering it was deemed a security requirement. We had two TV's in the room. Neither worked. One wouldn't turn on and had no remote control and the other had a remote and power, however had no working inputs to be useable. The TV was greasy and I avoided touching it. The first visit to the bathroom resulted in the door handle falling off. There was a bad smell in the closet that housed the hot water tank. There is no staff on site and no response was received when I texted their number back. A call to the same number indicated it was in Texas. When I did a dummy check before leaving, it was obvious that the hardwood under the bed hadn't been cleaned in some time with visible dust bunnies underneath. The bathroom could have also been cleaner. The beds were comfortable and the kitchen stocked with pots and pans, cutlery, dishes, wine glasses...but no coffee for the morning.

We had a very pleasant stay A few things would’ve made it a lot better one if we had all the amenities it states on the description and or have been provided them once we submitted a request. Also, a back up sewer smell in the bathroom was pretty bad. The place was dusty

Awful service never responded left us in a room, and we couldn’t occupy because of the smell of mold and mildew no response from the property

The location is great. The room is huge. What is lacking is the service. There is nobody answer my requests for additional towels. Recommend this place if you have a big family.

I was not ready for not having a reception desk or a real person. After I figured it out it work ok brave new world for a senior citizen

My Stay was great. Only complaint would be the bathroom, when we walked in smelled like sewers, and bathroom sink was blocked.

Apartment was clean - area in old town was great - right around the corner of the Basilica. There was a really strong food smell and on our second day we realized that we were next to and above a restaurant.

Apartment needs work - one pillow was very dirty and mould in the shower.

This was a great property for exploring Old Montreal. Easy walking to all of the great spots. Lots of amazing shopping and dinning options. Parking was a little difficult due to the size of our vehicle but that part of Montreal is a little difficult no matter what! My only suggestion to the property managers would be to maybe upgrade their bedsheets to something a little softer. Overall, great experience and we would stay again!