Usuário convidado
25 de maio de 2024
Check in was routine. We were advised that housekeeping was only every other day. So Friday and Sunday as well as Tuesday, we didn't expect service. Elizabeth at the front desk even called the room to make sure all was satisfactory. However, Saturday (we were gone all day) we returned to an uncleaned room. We alerted the front desk and were told it was scheduled to be done. We were offered "full service" for Sunday as a result. Sunday, I had to flag a housekeeper and she asked whether we wanted service. Apparently she didn't expect to clean our room that day either. The whole time, we were getting towels ourselves and I even asked her for sheets to put on ourselves on Sunday. Communication seemed to be a problem. Monday, we did have service and it wasn't even scheduled. The whole system seemed to be in disarray. As for the breakfast, when the weekend days were very busy (lots of sports teams) there was plenty of food. Ironically on Monday and Tuesday, it wasn't as plentiful and housekeepers were serving themselves to breakfast more often than guests. While I don't begrudge staff having a meal, it isn't appropriate to eat food and then not have it replenished for the paying customers. We have stayed at this hotel several times in the past. The room was a bit neglected in terms of upkeep. I'm attaching photos of the shower and couch. The light in the shower was attached with tape, the shower door didn't close all the way, so water pooled on the floor (which is a hazard to guests stepping out into a puddle), the couch has stains on white and red substances. I don't wish to guess what that was. We are disappointed, given that there are several hotels in the same area, which are of similar rating and cost. We chose Spring Hill Suites even though it was more per night. We won't make that mistake next time.
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