Avaliações do Elite Hotel

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We deeply regret any inconvenience you may have experienced during your stay. Please know that we take your concerns seriously, and we are committed to making the necessary improvements based on your feedback. We value your patronage and sincerely hope to have the opportunity to welcome you back in the future for a more pleasant experience. Warm regards, Elite

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite

Resposta da propriedade: Thank you for sharing your feedback. We’re glad to hear you enjoyed the spacious room and our convenient location with plenty of parking. However, we sincerely apologize for the cleanliness issues you encountered, especially with the sheets and pillow. This is certainly not the standard we strive to uphold, and we will address this with our housekeeping team to ensure such issues do not occur in the future.Your comments are very important to us as we continue to improve our service, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay next time.

Resposta da propriedade: Thank you for your kind review! We're thrilled to hear you had a great experience with our friendly staff and found our rates affordable. It’s wonderful to know that the nearby amenities like Speedmart 99, the pharmacy, and the easy access to the town center made your stay even more convenient. We truly appreciate your recommendation and look forward to welcoming you again in the future!

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite

Resposta da propriedade: Thank you for your wonderful review! We're so glad you found our hotel clean, comfortable, and well-located. It's great to hear that the nearby restaurants and grocery stores were convenient for you, and that the parking was an added bonus. We truly appreciate your feedback and hope to welcome you back soon! 👍😊

Resposta da propriedade: "We sincerely apologize for the extremely unpleasant experience you encountered during your stay. We understand that the presence of cockroaches, dirty bed sheets, and unpleasant smells in the room, along with the noise from children and the corridor, significantly impacted your comfort.This is completely unacceptable, and we are taking immediate action to address these issues. We are conducting a thorough investigation into the matter and will implement measures to prevent such occurrences in the future.We appreciate your understanding and hope to have the opportunity to regain your trust and provide you with a much better experience in the future."

Resposta da propriedade: "Thank you for your feedback on your recent stay. We're pleased to hear that you found our hotel's location convenient and our rooms to be acceptably clean.We appreciate your suggestion regarding cleanliness. We're always striving to improve our standards, and your feedback is valuable to us. We'll take your comments into consideration for future enhancements.We're glad that you found our amenities, such as the kettle, coffee, tea, toiletries, table, and chairs, to be helpful. We understand that the lack of a lift might be a challenge for some guests, and we appreciate your understanding.Thank you for choosing our hotel. We hope to see you again soon!"

Resposta da propriedade: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite

Resposta da propriedade: Thank you for sharing your feedback. We apologize for any inconvenience caused by the absence of a lift. Please feel free to contact us directly to arrange a first-floor room or discuss any other specific requirements for your comfort during your upcoming stay. Regards, Elite

Resposta da propriedade: Dear Guest,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is very important, and we are truly sorry that we did not meet your expectations. We strive to provide the best possible experience for our guests, and it is clear we fell short in several areas.Regarding the noise, cleanliness, and cigarette smell, we are taking immediate steps to address these issues. We have communicated your concerns to our housekeeping and maintenance teams to ensure such situations do not recur. Additionally, we had a scheduled internet maintenance the other day, which unfortunately impacted our service, but I am pleased to inform you that it is now fully operational.Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements. We hope you will give us another chance to provide you with the high-quality stay you have come to expect from us.Thank you for bringing these matters to our attention. Regards, Elite Hotel