Hyatt Centric Murano Venice

We stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later. We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.

great location, very easy to access. very quite place to live nice. Not much service you can feel though. Room is clean and nice

Clean close your bus stop

Amazing facilities and duplex with friendly staff and amazing breakfast. Immediately next to the vaporetto public transport ferry pier/ dock: 25 minutes away from the "main island" of San Marco and Cannaregio.

1. Iron and ironing board should be a standard equipment in room. 2. Breakfast is good with a very wide variety of food and drinks. 3. Complimentary transfer from train station or airport should be provided.

No adapters available at reception which is a standard in other Hyatt’s.

Hard to find food hotel food not much choice

Really enjoyed our stay and Murano was a lovely place to spend a few days.

酒店服務和設施都是不錯的，比較新，比起威尼斯主島昂貴又老舊的酒店好不少。有幾個條件，如果符合，推薦您住在這裏:1行李多，且捨得花打水上出租的錢。之前和酒店反覆聯繫，酒店説要預訂打包套餐才可以免費提供接送機服務。於是我官網預訂了9000多的打包價格套餐，但酒店根本不予理睬我的接機預訂單。於是，我選擇了5000多的普通預訂（複式大床房，兩晚），花了240歐元打了出租船（包括來回），看上去很貴，但是畢竟我行李多而且來回自由啊。出租船直達酒店門口，多方便呀。2因為住在穆拉諾島，大部分時間願意享受穆拉諾島的寧靜與美好。從酒店門口坐普通遊船去聖馬可可遠啦，得50分鐘，夏天船艙很熱很曬。我們呆了三天，我們衹有當中一天，去了一趟聖馬可，其他時間都在穆拉諾島。穆拉諾島雖然沒有很多景點，但勝在人少、寧靜，體驗感非常不錯。 平心而論，酒店還是不錯的，我還是願意再去的。