Five Volcanoes Boutique Hotel

Pros - restaurant staff is charming and most accommodating. Staff who greet you upon your trek return provide wonderful much appreciated foot massages and clean your boots for your next days adventure. Second floor dining room/ lounge comfortable. Food delicious. High marks for cleanliness and lovely grounds. Cons - standard room is a closet where no 2 people can stand at the same time. No shelves or draws to unpack your belongings and an open closet rack with only 2 hangers. Nowhere to sit except the bed as there no chairs in the room. Air conditioner, which is a plus, except the remote is in Chinese so we came back from dinner to a very hot room. Oh well guess we guessed wrong! And we were able to have a conversation with the people next door through the walls - that’s how thin they are. Now I understand why the standard room is not pictured on their website. Rooms are very clean but housekeeping inconsistent removing towels ( no we didn’t request this) and not replace them with new ones and toilet rolls not replaced. Also there was a debate between our tour director and the hotel as to which room was requested. We/ tour director thought deluxe but hotel claimed standard. Guess we’ll never know the truth. And while they offered to move us on day 2, too much effort for one last night. Our guess is the overbooked with 2 large tour groups so we got bumped. Summary very disappointing since they advertise themselves as an exclusive luxury lodge - couldn’t be farther from the truth. Also beware they seem to cater to, large tour group that commandeer the property. Sent from my iPad

First class and highly attentive staff wanting to fulfill every need and request. The food was amazing. So many options and so much delicious food. The pool was peaceful. The surprise after the treks was over the top! We had a little downtime and they even found someone to give manicure and pedicure. Albert, Peter, Samuel, Alice and Winnie are the best!

Five Volcanoes Boutique Hotel Review Located in Rwanda’s Musanze district, Five Volcanoes Boutique Hotel is an ideal base for exploring Volcanoes National Park. The rooms are ok but the service was excellent. The staff is exceptionally attentive. The location is perfect for gorilla trekking and other park activities, They provide covers for your hiking boots as well as walking sticks for your gorilla track. They also clean your boots and give you a little foot massage when you return which was really incredible. My hiking boot broke up at the top of the mountain. When I got back, I gave them my shoe and they fixed it where it was like new. My entire shoe sole came off my shoe so it was pretty incredible that they were able to fix it in such a short time. They charge me only five dollars to fix my hiking boot!