Wanderer20039268289
5 de junho de 2024
The experience was extremely disappointing!!! In short, you should be careful about everything there and their service is not professional at all!!! 1. We reserved an Oceanview Villa for three nights. It appears there are front villas with prime ocean views and rear villas with obstructed views, yet both are marketed under the same category: Oceanview Villas. If you choose to stay here, insist on a front villa. The rear villas are inconvenient and do not justify the expense. 2. All events, which appeared promising, were listed upon check-in, and we were informed that we were invited to attend. However, it turns out that some events are exclusively for owners, and non-owners are not permitted to participate. 3. Room service scheduling at check-in should have been a convenience, but due to poor management, our room service did not arrive at the designated time, causing significant inconvenience. 4. We requested a late check-out for 11 AM, which was confirmed twice by the front desk. Yet, on the day of check-out, room service disturbed us at 8:30 AM insisting the room needed cleaning. At 9:45am, someone knocked on our door say that we need to check-out at 10am. We told them we have late check-out and they did not believe us and insisted we need to check out at 10am. Then I have to show them the proof on my cellphone: my text message with the front desk. We were looking forward to it but we end up extremely disappointing.
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