Surabhi J
17 de agosto de 2024
We went for a family stay at The Serai and had booked 2 rooms, one villa and one verandah room. Both were river facing and similarly sized. We got two rooms close by so it was very convenient. Most of the rooms are in pairs and are a bit of distance from each other. It makes the stay feel very private and peaceful, one feels like you have a personal space with a garden. There is a hammock with every room which is a very cute addition. The rooms are very clean and comfortable. The entire staff of The Serai is top notch, they were constantly taking care of our comfort and always with a smile. Right from checkin to arranging safaris to meals and right till checkout, everything was perfect. The entire team including Chamaraj, Sathish, Mahesh, Prabhath and the entire housekeeping staff including Shivappa, Manoj were very courteous and helpful. Saleem from the management team also called us a few times to take care of our requirements. Special mention to the Spa facilities, they were just amazing. We spent a very nice afternoon at the spa and went for a couple package called “Bliss” which was just perfect. Food at the restaurant is very homely and the breakfast spread is very nice. Safaris were arranged by the Serai team and it’s quite comfortable to plan them just a day in advance based on the weather. I read quite a few mixed reviews before going, but I can assure anyone going to the Serai - that they would have a great time. It was a very peaceful and relaxing stay, weather was great and the entire family enjoyed the experience. The drive was just 4 hours from Bangalore so that was very convenient too!
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