HOTEL LiVEMAX PREMIUM Nagano-Ekimae

Opposite Nagano Station. Great stay.

We have a wonderful time staying here. Onsen in the hotel is a plus point. Room size is good for 4 of us. Location wise is only a few minutes away from Nagano station.

Staff doesent speak English at all, we closed 6 nights but were boring from the area so we asked to make it shorter for 3 nights and get a refund for the unspent 3 nights, we wrote to the Agent (Trip) and talk to Funaki (hotel team) and he agreed but Trip were waiting for an email from him so we decided to stay until a final answer from Trip about the refund. Funaki came to our room twice at the morning and he decided that we have to check out, I wrote to Trip and they told me that if he says its ok so we packed all in 30 minutes (with kids!!!) And checked out. A day after Trip wrote me that Funaki said no refund and I will pay the unspent 3 nights. I told them that he should alow us to stay... he cant make us checking out and avoid a refund about nights that are fully paid by me, until now I am not getting a service about the case. DONT order from Trip, they cant serve because they order from ******* in the middle and think twice about this specifix hotel branch.

Location so near from station

Self check was hard as not in English and room so tiny and bed was way to small for 2 people

Great location, super convenient to train station. In addition, there is a nearby 7-11 which allows for quick purchase of essential supplies. The hotel provides washer and dryer for guest to clean their clothes which is good at affordable pricing. Only downside is the room is really small but that is the norm is Tokyo, will get used to it.