The Pavilion

We recently stayed at The Pavillion near Mall Road in Nainital for one night with our family (two adults and two children). Positives: * Upgrade: We booked a garden suite but were kindly upgraded to a family suite, which we appreciated. * Service: The hotel staff provided relatively quick service, which is a definite plus. * Wi-Fi: Good Wi-Fi connectivity was available. Negatives: * Hygiene Concerns: Despite the spacious rooms, the overall cleanliness and hygiene were subpar. Cigarette butts were littered throughout the property, and the upgraded room itself had several issues:    * Unclean Linens: The initial bed sheets were dirty, and even the replacement set was not entirely clean.    * Dated Bathroom: The bathroom, while spacious, felt more like a public restroom with a poorly designed layout. It just provides warm water not even hot water for bathing.    * Poor Housekeeping: The room was not thoroughly cleaned, with evidence of hasty cleaning and leftover debris. * Furniture Condition: The furniture was outdated and poorly maintained, with visible dust accumulation. * Heater Issues: The heater malfunctioned repeatedly, requiring multiple replacements to find a working unit. Overall: Our stay at The Pavillion was an average experience. While the service was quick, the significant shortcomings in hygiene and room maintenance significantly impacted our stay. The hotel would benefit greatly from improvements in these areas. We would not recommend this hotel for extended stays or for families.

Big Rooms which are maintained nicely.. Terrace is Big.. Food is really good.. Staff is helpful.. Had a really good time.. Children also enjoyed to the Fullest.. Best part is that it has it's own Parking which you don't see in many hotels in Nainital.

Checked in today in room no.119 for 3 nights around 12 in the afternoon , no hot water in the bathrooms, called pavilion team several times but no hot water available till now....hot water available till 12pm only and 5pm to 9 pm only.......guests who will check in between 12 to 5 cannot freshen up after a long journey.....house keeping service pathetic and take a long time.....Very unprofessional approach. Hotelier does not understand Guests requirement and pay no attention to resolve...Unpleasant experience so far from such a highly reputed heritage property.