Avaliações do At Rice Resort

i booked for a couple with a child and I got a duplex room but the communication between two floors is through the garden and not internal. How can I manage to have a child alone on a second floor? There was no indication on the hotel information that the two floors are not connected. The reception moved us to room 210 with two rooms. All looked to end fine until we start sleeping in the bedroom with double bed. A terrible noise coming from a motor on ground floor was very loud especially when we put our head on pillows and we could not sleep all night. Terrible experience!