No. 18 Zhongshan Road, Xuanwu District, Nanjing, Jiangsu, 210018, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.7/5
Excepcional
2538 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.7
Atendimento4.6
Limpeza4.7
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Todas as avaliações(2538)
Avaliações positivas(2469)
Avaliações com fotos/vídeo(804)
Café da manhã delicioso(186)
Conveniente para compras(133)
Bem decorado(111)
Luxuoso(74)
Ótimo restaurante(54)
Localizado no centro(51)
Excelente chá da tarde(33)
Vista para o lago isolado(20)
Avaliações negativas(69)
Usuário anônimo
Quarto King Clube Deluxe
Hospedou-se em out 2024
Casal
36 avaliação
5.0/5
Excepcional
Publicado em 24 out 2024
Celebrated my Anniversary here at their club rooms and love it so much. The staff are very attentive to your needs and lounge food is good👍 Views are amazing!
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Resposta da propriedade: Dear Guest, thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and have a nice day! Doreen Wang, Guest Recognition and loyalty manager, The Ritz-Carlton, Nanjing
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Kevin
Deluxe Mountain-view Double Room
Hospedou-se em out 2024
Negócios
15 avaliação
1.0/5
Publicado em 8 out 2024
The doorman just standing there looking tall and cute watching me stare at the trunk waiting for him to offer to pick up my bags. How can a $400/night hotel be this bad at service. I can't really understand it. On top of this, they keep calling me when I'm clearly looking for a late checkout. Interrupting my sleep. The customer service here is literal crap compared to even $100/night hotels in Nanjing
The manager is a good guy tho
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Resposta da propriedade: Dear_TSUS66zo7zo****, I would like to Thank you for taking time to share with us about your recent stay and would like to personally apologize for disappointing experiences in regard to the Services at The Ritz-Carlton, Nanjing. Your constructive comments are most useful and whilst disappointing highly appreciated as they will help us review and improve our Concierge Services Standards. I sincerely regret that these repeated shortfalls affected your stay and hope that we may have the opportunity to rebuild your image of our operation in future. Doreen Wang, Guest Recognition & Loyalty Manager, The Ritz-Carlton,Nanjing
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Usuário anônimo
Deluxe king
Hospedou-se em nov 2024
Sozinho(a)
145 avaliação
5.0/5
Excepcional
Publicado em 2 dez 2024
Excellent experience as usual. Nice and clean room, great location.
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Resposta da propriedade: Dear Guest, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and appraisal. We are looking forward to welcoming you back in the near future! Have a nice day! Doreen Wang, Guest Recognition & Loyalty Manager, The Ritz-Carlton, Nanjing
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蒋小A
Deluxe king
Hospedou-se em dez 2023
Família
10 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2023
A fabulous stay! We took our daughter and went with another couple and their son for a short getaway. The location and amenities were excellent. The breakfast and dinner were delicious. Overall we had a very pleasant time and hope to go back.
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Resposta da propriedade: Dear _AP430786****, Thank you for choosing to stay at The Ritz-Carlton, Nanjing and all of your sweet comments. Looking forward to welcoming you back in the near future! Have a nice day! Mindy Director of Quality and Guest Loyalty, The Ritz-Carlron, Nanjing
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Usuário anônimo
Deluxe king
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2024
🌰 very good, great view, food and location
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Resposta da propriedade: Dear Guest, thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and have a nice day! Doreen Wang, Guest Recognition and Loyalty Manager, The Ritz-Carlton, Nanjing
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Max CC Wong
Deluxe Twin
Hospedou-se em ago 2024
Família
8 avaliação
5.0/5
Excepcional
Publicado em 6 ago 2024
Good location and top rated facilities. Highly recommended
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Resposta da propriedade: Dear E0951****, Thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. Looking forward to your next stay.Mindy Xia, Director of Quality & Guest Loyalty, The Ritz-Carlton, Nanjing
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kaishengyu
Quarto executivo deluxe twin
Hospedou-se em mar 2023
Casal
8 avaliação
5.0/5
Excepcional
Publicado em 18 jun 2023
We really enjoyed live there. First we were little surprise that personal hosted manager introduce us every thing which might be interested to us. He is a very warm and kind person. When we asked him about a museum. He used his own break time to get all information we need. We highly recommend this RitzCarlton. The executive lounge is also great,food and view. Services were excellent.
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Resposta da propriedade: Dear kaishengyu, Thank you for choosing to stray at The Ritz-Carlton, Nanjing! I feel appreciated to know you have a good experience here and all your compliments will motivate us to create service excellence for each and every guest! We look forward to welcoming you back in the near future! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
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Deluxe king
Hospedou-se em jun 2023
Casal
9 avaliação
5.0/5
Excepcional
Publicado em 8 jul 2023
Good service, nice room and excellent souvenir from the staff
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Resposta da propriedade: Dear _GG329387****, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and apprisal. We are looking forward to welcoming you back in the near future! Have a nice day! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
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Usuário convidado
Deluxe Twin
Hospedou-se em ago 2023
Viaje com amigos
16 avaliação
5.0/5
Excepcional
Publicado em 7 set 2023
What can I say. Love it.
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Resposta da propriedade: Dear M246289****,Thank you for choosing to stay at The Ritz-Carlton, Nanjing! It's our pleasure to have you here and we are looking forward to welcoming you back in the near future! Have a nice day~ Mindy Director of Quality and Guest Lotalty, The Ritz-Carlton, Nanjing.
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Abbiebi
Deluxe Mountain-view Double Room
Hospedou-se em dez 2021
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 24 jan 2022
Key highlights:
- location! Right next to Deji Plaza which has a wide selection of shops and restaurants and is even connected to the Xinjiekou subway stop
- great service. Felt attended to and everyone was polite and smiling.
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Resposta da propriedade: Dear Guest _WeChat****..., thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and wish you happy Chinese ***** New Year ahead! Mindy Xia, Director of Learning & Quality, The Ritz-Carlton, Nanjing
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Jennifer Leigh
Deluxe Mountain-view Double Room
Hospedou-se em jun 2022
Viaje com amigos
8 avaliação
5.0/5
Excepcional
Publicado em 10 jun 2022
This was my first stay at any Ritz-Carlton property, and it was a wonderful experience. I fully expected the facilities to be stylish, and comfortable, which they were, but what made the stay extraordinary was the staff. Any member of the R-C team I encountered went out of their way to be pleasant and make me and my friends feel welcome. From the reception staff, to the staff in restaurant Lavendula, everyone was so friendly and helpful. I look forward to a return visit and know that I will encounter the same wonderful staff.
The location is perfect, the views incredible, the food delicious, and the people, perfect. Thank you.
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Resposta da propriedade: Dear _TTUS49****...,Thank you so much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. It is our great honor to hear that you are satisfied with the stay experience, and it also makes us more motivated to create an unforgettable Ritz-Carlton experience for every guest. Once again, thank you for your time and comments and look forward to your further stay with us! Have a nice day! Mindy Director of Quality & Guest Loyalty The Ritz-Carlton, Nanjing
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Usuário convidado
Premier Lake-view Double Room
Hospedou-se em jun 2023
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 3 jul 2023
Great
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Resposta da propriedade: 親愛的100718****,感謝您選擇入住南京麗思卡爾頓以及對我們的認可!我們期待再度為您提供服務,解鎖更多驚喜與滿足! Mindy 質量及客户忠誠度總監 南京麗思卡爾頓酒店