The Ritz-Carlton, Nanjing

Avaliações do The Ritz-Carlton, Nanjing

The Ritz-Carlton, Nanjing

No. 18 Zhongshan Road, Xuanwu District, Nanjing, Jiangsu, 210018, ChinaVer detalhes do hotel
The Ritz-Carlton, Nanjing
The Ritz-Carlton, NanjingThe Ritz-Carlton, NanjingThe Ritz-Carlton, Nanjing
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Avaliações dos hóspedes

4.7/5
Excepcional
2538 avaliação
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.7
Atendimento4.6
Limpeza4.7
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Todas as avaliações(2538)
Avaliações positivas(2469)
Avaliações com fotos/vídeo(804)
Café da manhã delicioso(186)
Conveniente para compras(133)
Bem decorado(111)
Luxuoso(74)
Ótimo restaurante(54)
Localizado no centro(51)
Excelente chá da tarde(33)
Vista para o lago isolado(20)
Avaliações negativas(69)
Usuário anônimo
Quarto King Clube Deluxe
Hospedou-se em out 2024
Casal
36 avaliação
5.0/5
Excepcional
Publicado em 24 out 2024
Celebrated my Anniversary here at their club rooms and love it so much. The staff are very attentive to your needs and lounge food is good👍 Views are amazing!
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Resposta da propriedade: Dear Guest, thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and have a nice day! Doreen Wang, Guest Recognition and loyalty manager, The Ritz-Carlton, Nanjing
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Kevin
Deluxe Mountain-view Double Room
Hospedou-se em out 2024
Negócios
15 avaliação
1.0/5
Publicado em 8 out 2024
The doorman just standing there looking tall and cute watching me stare at the trunk waiting for him to offer to pick up my bags. How can a $400/night hotel be this bad at service. I can't really understand it. On top of this, they keep calling me when I'm clearly looking for a late checkout. Interrupting my sleep. The customer service here is literal crap compared to even $100/night hotels in Nanjing The manager is a good guy tho
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Resposta da propriedade: Dear_TSUS66zo7zo****, I would like to Thank you for taking time to share with us about your recent stay and would like to personally apologize for disappointing experiences in regard to the Services at The Ritz-Carlton, Nanjing. Your constructive comments are most useful and whilst disappointing highly appreciated as they will help us review and improve our Concierge Services Standards. I sincerely regret that these repeated shortfalls affected your stay and hope that we may have the opportunity to rebuild your image of our operation in future. Doreen Wang, Guest Recognition & Loyalty Manager, The Ritz-Carlton,Nanjing
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Usuário anônimo
Deluxe king
Hospedou-se em nov 2024
Sozinho(a)
145 avaliação
5.0/5
Excepcional
Publicado em 2 dez 2024
Excellent experience as usual. Nice and clean room, great location.
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Resposta da propriedade: Dear Guest, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and appraisal. ​We are looking forward to welcoming you back in the near future! Have a nice day! Doreen Wang, Guest Recognition & Loyalty Manager, The Ritz-Carlton, Nanjing
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小A
Deluxe king
Hospedou-se em dez 2023
Família
10 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2023
A fabulous stay! We took our daughter and went with another couple and their son for a short getaway. The location and amenities were excellent. The breakfast and dinner were delicious. Overall we had a very pleasant time and hope to go back.
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Resposta da propriedade: Dear _AP430786****, Thank you for choosing to stay at The Ritz-Carlton, Nanjing and all of your sweet comments. Looking forward to welcoming you back in the near future! Have a nice day! Mindy Director of Quality and Guest Loyalty, The Ritz-Carlron, Nanjing
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Usuário anônimo
Deluxe king
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2024
🌰 very good, great view, food and location
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Resposta da propriedade: Dear Guest, thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and have a nice day! Doreen Wang, Guest Recognition and Loyalty Manager, The Ritz-Carlton, Nanjing
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Max CC Wong
Deluxe Twin
Hospedou-se em ago 2024
Família
8 avaliação
5.0/5
Excepcional
Publicado em 6 ago 2024
Good location and top rated facilities. Highly recommended
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Resposta da propriedade: Dear E0951****, Thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. Looking forward to your next stay.Mindy Xia, Director of Quality & Guest Loyalty, The Ritz-Carlton, Nanjing
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kaishengyu
Quarto executivo deluxe twin
Hospedou-se em mar 2023
Casal
8 avaliação
5.0/5
Excepcional
Publicado em 18 jun 2023
We really enjoyed live there. First we were little surprise that personal hosted manager introduce us every thing which might be interested to us. He is a very warm and kind person. When we asked him about a museum. He used his own break time to get all information we need. We highly recommend this RitzCarlton. The executive lounge is also great,food and view. Services were excellent.
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Resposta da propriedade: Dear kaishengyu, Thank you for choosing to stray at The Ritz-Carlton, Nanjing! I feel appreciated to know you have a good experience here and all your compliments will motivate us to create service excellence for each and every guest! We look forward to welcoming you back in the near future! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
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Deluxe king
Hospedou-se em jun 2023
Casal
9 avaliação
5.0/5
Excepcional
Publicado em 8 jul 2023
Good service, nice room and excellent souvenir from the staff
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Resposta da propriedade: Dear _GG329387****, thank you for choosing The Ritz-Carlton, Nanjing! We appreciate your recognition and apprisal. ​We are looking forward to welcoming you back in the near future! Have a nice day! Mindy, Director of Quality and Guest Loyalty, The Ritz-Carlton, Nanjing
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Usuário convidado
Deluxe Twin
Hospedou-se em ago 2023
Viaje com amigos
16 avaliação
5.0/5
Excepcional
Publicado em 7 set 2023
What can I say. Love it.
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Resposta da propriedade: Dear M246289****,Thank you for choosing to stay at The Ritz-Carlton, Nanjing! It's our pleasure to have you here and we are looking forward to welcoming you back in the near future! Have a nice day~ Mindy Director of Quality and Guest Lotalty, The Ritz-Carlton, Nanjing.
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Abbiebi
Deluxe Mountain-view Double Room
Hospedou-se em dez 2021
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 24 jan 2022
Key highlights: - location! Right next to Deji Plaza which has a wide selection of shops and restaurants and is even connected to the Xinjiekou subway stop - great service. Felt attended to and everyone was polite and smiling.
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Resposta da propriedade: Dear Guest _WeChat****..., thank you very much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this positive feedback. I'm more than delighted to know that you've been fully engaged by our Ladies and Gentlemen during your stay. In your 'home away from home', we look forward to serving you again in the nearest future. Stay safe and wish you happy Chinese ***** New Year ahead! Mindy Xia, Director of Learning & Quality, The Ritz-Carlton, Nanjing
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Jennifer Leigh
Deluxe Mountain-view Double Room
Hospedou-se em jun 2022
Viaje com amigos
8 avaliação
5.0/5
Excepcional
Publicado em 10 jun 2022
This was my first stay at any Ritz-Carlton property, and it was a wonderful experience. I fully expected the facilities to be stylish, and comfortable, which they were, but what made the stay extraordinary was the staff. Any member of the R-C team I encountered went out of their way to be pleasant and make me and my friends feel welcome. From the reception staff, to the staff in restaurant Lavendula, everyone was so friendly and helpful. I look forward to a return visit and know that I will encounter the same wonderful staff. The location is perfect, the views incredible, the food delicious, and the people, perfect. Thank you.
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Resposta da propriedade: Dear _TTUS49****...,Thank you so much for choosing The Ritz-Carlton, Nanjing and taking the time to share with us this extremely thoughtful feedback about your stay. It is our great honor to hear that you are satisfied with the stay experience, and it also makes us more motivated to create an unforgettable Ritz-Carlton experience for every guest. Once again, thank you for your time and comments and look forward to your further stay with us! Have a nice day! Mindy Director of Quality & Guest Loyalty The Ritz-Carlton, Nanjing
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Usuário convidado
Premier Lake-view Double Room
Hospedou-se em jun 2023
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 3 jul 2023
Great
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Resposta da propriedade: 親愛的100718****,感謝您選擇入住南京麗思卡爾頓以及對我們的認可!我們期待再度為您提供服務,解鎖更多驚喜與滿足! Mindy 質量及客户忠誠度總監 南京麗思卡爾頓酒店
WayneW
Deluxe king
Hospedou-se em dez 2024
Família
29 avaliação
4.8/5
Incrível
Publicado em 25 dez 2024
剛剛在這裏過完聖誕節 聽説南京麗思是麗思裏的天花板 設計風格和設計水平我認為相當不錯 給人的感覺也很棒 但有幾點不太滿意 1.洗漱用具太廉價:其實房間價格真不便宜,兩晚5000多,但給的牙具洗具甚至不如全季,吹風至少應該是戴森了吧?結果房間裏的吹風真的很老舊,一點也不好用!你控制成本也不是這樣的吧。我在長沙住的W酒店這方面都完爆南京麗思了,真的得注意這點了,體驗感非常不好。 2.我花錢選的南京麗思卡爾頓小獅子🦁比酒店免費給別人送的獅子差遠了吧。當然也寫明瞭是kids獅子玩偶,但相比之下還是有點心理落差不是很舒服。 雖然有這兩點不滿意,但總體我的體驗感覺還是很不錯的,酒店也周到地滿足了我需要佈置房間的要求,還給寫了卡片,這點讓我很滿意、非常感謝! 同時自助餐廳的吐司也非常好吃,記憶深刻! 總體來説我的入住體驗還是很滿意,但不足之處希望改進!
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6/20
Resposta da propriedade: 尊敬的WayneW,感謝您選擇南京麗思卡爾頓酒店!您細緻耐心的與我們梳理您的感受,分享您的入住體驗,這是我們的榮幸!您提及的點點滴滴我已分享至相關團隊,尋找改進的方法。真誠期待您的再次光臨,希望未來能給您滿分的體驗!祝您擁有好心情!Doreen 賓客認知及忠誠客户經理 南京麗思卡爾頓酒店
Usuário convidado
Deluxe king
Hospedou-se em jan 2025
Família
3 avaliação
5.0/5
Excepcional
Publicado em 14 jan 2025
第一次住麗思,作為我認知範圍內的天花板酒店,感覺值這個價格,尤其對比我第二天住的1400的涵碧樓。 第一,乾淨,衞生間死角都是乾淨的,沒有水漬和黴點。走的時候忍不住問保潔阿姨,垃圾桶都不套垃圾袋,還是皮革面料,怎麼保證那麼乾淨。阿姨説,我們經常洗。作為一名主婦,我可以瞬間腦補工作量 第二,房間和酒店藝術氛圍很濃,很多藝術品,逼格很高 第三,裝修維護沒有死角,基本沒有瑕疵,除了衞生間吊頂邊緣有一處白色油漆拱起,其餘都完好,這需要大量人力物力維護,尤其是房間精緻裝修,且房客素質參差不齊的情況還能如此,讓我腦補了酒店管理專業的核心課程 第四,服務好,深夜上門套毛毯,及時且態度良好 此處分界線,説説不好的吧。 第一,游泳池只有一個池子,旁邊沒有標準的按摩池,不專業 第二,電話沒有提前插線,我研究了好久才能聯繫前台
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Resposta da propriedade: 尊敬的203973****,感謝您選擇南京麗思卡爾頓酒店以及對酒店服務的認可!同時,我也關注到您反饋的房間設備等問題。我已將其進行梳理並反饋給有關部門進行提升改進,再次感謝您的分享!祝您擁有好心情!Doreen 賓客認知及忠誠客户經理 南京麗思卡爾頓酒店
ASUKA@ALTER
Deluxe king
Hospedou-se em jan 2025
Casal
13 avaliação
4.8/5
Incrível
Publicado em 3 jan 2025
房間很大,視野和佈局都很好,洗漱用品都是diptyque的,很高檔很喜歡,但是牙刷刷毛很硬,不好用,而且梳子不是木質的,房間也沒有像上海浦東的麗思卡爾頓一樣有信封明信片,水是易拉罐裝,帶出去不方便。大堂很開闊,服務態度比較熱情
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Resposta da propriedade: 尊敬的ASUKA@ALTER,感謝您選擇南京麗思卡爾頓酒店。我們明白您坦誠的反饋都源於對我們品牌與服務的期待,這是我們的榮幸。此次沒能給您一個愉快的入住體驗,請允許我代表團隊向您致歉,您的反饋我已分享至運營部門尋找改進的方法,真誠邀請您再次光臨,希望下次能給您一個滿分的入住體驗,祝您新年快樂!Doreen 賓客認知及忠誠客户經理 南京麗思卡爾頓酒店
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