Usuário convidado
28 de agosto de 2023
I booked a meal 3 weeks in advance for my Husbands birthday. We got there on the day to be told there was a problem with a delivery but to show how sorry they were, we could have a voucher for a meal at any later date. I was asked for my email address so this could be sent to us online. A week later, not having received this voucher, my husband suggested that I check that I had given them the email I had booked with, in case it mattered. I went in, explained to the staff member who then went to the manager, returned to say yes she remembered us could we leave the email we had booked with. By now I’m feeling uncomfortable about the whole situation but I give them the benefit of doubt and leave my email. Guess what? Nothing!! Not how you should treat new customers! Shame on you, No wonder the manager wouldn’t show her face ! There’s nicer places in Neath to give our money to. I recommend The Round House, good food and Excellent customer service!
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