New Orleans Marriott Warehouse Arts District

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India and Racquel demonstrated great customer service at my Starbucks visit today. I was getting drinks for my coworkers today. The Cookie was nice and warm and my hot tea was very tasteful. I enjoy coming to this location before work every Saturday. Thank you all so much for the remarkable experience.

Great service from Alicia, Claudia, Devon, Amber & Frances. Special Thanks to Ms. Rhoda. We have truly enjoyed ourselves. Beautiful conversations. Great drinks!!! Rooms were clean. Front desk very helpful. We would stay here next visit!!!

We were here for a convention. This hotel is right across from the convention center. Very quiet being right by the port. Perfect spot. We found the hotel amazing. Staff were friendly. We had a corner room which was larger. Clean rooms, bathroom and the bed soft and comfy. Definitely would recommend. Riverwalk a short walk away. It is away a bit from the French quarter, but only a 24 minute walk to where all the action is.

Stayed at this hotel for the 1-week conference. Convenient location (directly across the convention center) and overall a very good property. Nice facilities and decent rooms. Had the access to club lounge at the ground floor so spent some mornings and evenings with breakfast, snacks and happy hours. Evening staff at the Club Lounge was super friendly and caring! The issue I had is how the front desk people treat customers differently: the lady at reception did not acknowledge my titanium status nor bother to inform me anything about the member benefits upon check-in, all I received is "you can scan the QR code on the paper and figure it out yourself". However, my colleague who check-in right after me (same status) received a very warm welcome, thorough explanation about the benefits and was even offered $30 daily drinks credits. I was like, WHAT? We both had the same status and I did not even receive an acknowledgement for being a premium member? To add salt to the wound, I also did not get the room that was promised to me on the Marriott phone app. I understand if it is the day before conference and if there was no room upgrade available at check-in then that is alright, but I checked-in 24 hours before arrival and it was not busy when I arrived at the hotel. Hence witnessing my colleague who did not check-in in advance but receiving the room upgrade upon request made me feel even more upsetting. It is simply annoying to see front desk staff giving customers differential treatment...... Having said, the overall hotel stay is still considered pleasant - I would rate the facilities a 4.5-star but the service 2-star. Just not sure I would come back to this hotel in the future. Will definitely try other Marriott properties in the area for future trips.

This hotel was perfect. Rooms are very comfortable, with great beds and comfy pillows. It is very clean and rooms are well appointed. The location is perfect—walking distance from the French Quarter, in a neighborhood full of art galleries and restaurants, but quiet, which is unusual in NOLA. The staff are very helpful and warm. We were especially grateful for Gabrielle’s excellent service.

Frances the bartender had the energy and vibe to get my day going before seeing Taylor Swift concert!!! She makes the best hot toddies for helping your vocals from singing Taylor songs!!!! Hotel room was clean. Valet and front desk very helpful!

We had a wonderful time here! Nice breakfast in the lounge and great customer service overall. We want to give a big shout out to Gabrielle who was super kind and went above and beyond. She even charged my cell phone when I had to check out and just did everything she could to make it very special. We would definitely stay here again!

Starbucks is fabulous !! India, Katie and Raquel were the best baristas we’ve had ALL week!! Keep up the great work !!! Marriott front desk manager “Fresh” is a sweet breath of fresh air! Warm smiles were given by all mentioned herein! Can’t wait to come back!!