Usuário convidado
29 de junho de 2023
I booked this hotel for two nights in mid-June at the end of April. Upon arrival late in the evening, I was greeted by a security guard who told me that the hotel had been turned into a shelter for the homeless three weeks before. Never received information from the hotel about this - all they could be bothered to do was put up a notice next to the entrance that the hotel was "closed due to unforeseen circumstances". The security guard told me that all bookings had been carried over to a nearby Holiday Inn Express. Upon arrival there, the receptionist was only rolling her eyes and told me that this was not the case and the security guards were simply making stuff up to get rid off angry customers. The HIX had no availability so I spent an hour (and a fortune for overseas calls) on the phone to contact ********** where I had made the booking. They were able to assist and found me a hotel room in Lower Manhattan which they reserved and paid for. Had to trek from Brooklyn to Manhattan around midnight, though, which is nothing for the faint-hearted particularly at the Brooklyn end (when I asked at the HIX about alternative local hotels, the girl just shrugged and said there were non - only shelters in the area....) While hotels are keen to cut out the middle-men like Expedia/hotels.com, this case showed that it can pay off to not book directly with a hotel. ********** did all they could to assist me and where genuinely concerned to find a solution. Should this place ever open again as a hotel, I strongly recommend not to book directly with them as they absolutely do not care about their customers.
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