Newcastle Central Plaza Apartment Hotel Official

So far- it's all bad. My partner is there and I can now see we should have read all the reviews before deciding. I'm stunned that they can get away with it given the horrendous experience people have had there. Isn't there some kind of tourist board or something that's supposed to license these places?

Large apt with a sunny aspect, but the negatives far outweigh the positives unfortunately. Threadbare and dirty carpet, unclean in general, all dining chairs wobbly and dangerous, oven had food in it, chips underneath the lounge covers, lounge’s torn and old, tea cups too filthy to use, cockroach on kitchen bench See photos

DO NOT BOOK HERE! AVOID!! we had a one night booking of a 3bed apartment for 5 adults as we were in town for a concert. We received a call the day of the booking to say that the room was unavailable due to the bathroom having been destroyed the night prior. We were offered a house instead. We arrived at the house where the manager requested us to pay in cash even though we had paid already. The house was dilapidated (bathroom didn’t work, windows were missing glass etc) & when I highlighted how innapropriate this accomodation was the manager of the hotel argued with me & refused to assist in finding another property. There was an event on so every hotel in Newcastle was booked out. We lucked out with a motel 30 minutes out of town. Rectification offered by the hotel was only provided after I called their head office multiple times. It was a refund & an apology that was basically that it was just a misunderstanding & it turns out the bathroom of the original room had been damaged WEEKS prior to the ordeal. Please do not risk the stress we experienced. BOOK SOMEWHERE ELSE.

I have not yet stayed at this hotel so no idea what it's like. But I will not find out. After a TERRIBLE booking experience, I cancelled having had 2 unapproved payments taken from my bank account, each for several hundred dollars. This was almost 8 weeks ago and I have still not had my money refunded despite several promises of immediate resolution. I can't contact the hotel on the phone as the number listed goes through to the voicemail of some unrelated building business, and i have had no response to my requests for their mysterious "Head Office" number so I can escalate the situation. I cancelled well within my free cancellation period and am entitled to my money back. I do NOT recommend you give this business any of your hard earned money.

Booked 3 bedroom unit directly through hotel. Dirty, unit in state of disrepair, one bathroom shower leaked, another mould all over ceiling. Locks broken, dishwasher not working, carpet stained & ripped. Other family members stayed on different level booked through Airbnb and better quality unit & furnishings.NOT WORTH THE MONEY, management wasn’t really interested in complaint.. Carpark spaces very tight!! Stay elsewhere if possible!!!

PROS - Greeted With Friendly Reception - Air Con worked well - Beds were clean and freshly made -Towels were provided -Soap & hair products provided - Wifi Works Well - Foxtel TV available - Good for a nights stay for the money & location - Construction was on but not loud at all - Decent View - Close to everything -Two TV’s -Closet Spacious CONS -Tight Parking (on-site) - Building was old, furniture was worn down (which wasn’t a big problem for us) - Had to wash cutlery over & the toaster was dirty - You pay for what you get for Overall Good Stay