Residence Inn Newport News Airport

Worst stay I've had at ANY Marriott hotel. . . I have stayed here in the past and this place has gone down. Lobby was clean, check in was smooth, front desk employees seemed helpful. . . Checked in on December 2nd for a 3 night stay, ROOM 430. After unpacking I saw a roach. . . killed it. Then a few minutes later saw 2 more. If I wasn't so tired I would have packed up and left right then and there. About an hour after in the room, my allergies started flaring up and it got worse throughout the night. Finally turned off the HVAC fan and things were a little better. Woke up about 4am after not being able to sleep well to begin packing again to checkout. Just happened to look inside the HVAC intake and it was caped with dust (no wonder my allergies were acting up). Check out, the front desk receptionist seemed to be surprised of my complaint and told me she would let the GM know when when gets in on Monday, December 3rd. I paid with points so, my unused points for the remaining 2 nights were credited back. . . No issue there. About 30 minutes after leaving the property, the receptionists called and informed me that she has spoken with the GM and that they were going to credit me back my points for the first night. Well, here we are 2 weeks later and nothing. Save yourself some trouble and find somewhere else to stay.

I have been coming to this hotel since it was about new on business multiple times a year. It has aged a little but is still a great place to stay on business. Quiet, Clean, Comfy Beds, Friendly Staff, and a Nice Breakfast. Recently I switched to Embassy Suites since this Residence Inn stopped their happy/social hour but that hotel was booked so my partners and I stayed at the Residence Inn this time. We all found it to be a great choice for a last-minute trip but really mis the evening cocktail reception. (I did sneak over to the Courtyard to take advantage of their bar but the free light snack and wine were great in the past at the Residence Inn). We stayed on a Friday and I know it is only on some week days but please bring it back like it was before covid. Otherwise I have no complaints and would stay here again and even prefer this hotel over most other brands.

The roaches are in the kitchen in the silverware drawer, in the bathrooms, crawling in my beverage that was sitting on the nite stand next to the bed and WORSE discovered one in my purse as I was shaking everything out to avoid carrying those nasty things to my next hotel. Additionally, ants were in the dishwasher! Yes front desk was told! They said oh we could have moved you to another room. WHY? I saw 1 roach when I stayed at the same hotel in Oct 2022 for 10days. Thought it was an isolated event because it was just the one under the sink; clearly things have gone down hill. White long strand dog hair was all over the chair in the tv area. Seems that $100 pet deposit isn't for cleaning the room after the pet departs. That could've easily been vacummed.

This is a incredible hotel, in a great location, with great employees! The atrium is amazing. The hotel has a nice quiet heated indoor pool and a gym. As for the room, immaculate. Very clean, multiple televisions, a great shower, and comfortable all the way around. This is right next to the Newport News airport but the hotel is very quiet and you don't hear airplanes taking off. If you're in the area, by all means go here! I have stayed here multiple times and will come back again. They even gave me a nice upgrade to a room with a oven so my daughter and myself could make frozen pizzas, her favorite. To the manager, please apologize to the breakfast crew for my daughter spilling froot loops all over. LOL They were on top of it before I even had a chance to clean it up.