Usuário convidado
3 de julho de 2023
Upton arrival we were first informed the lodge was actually fully booked, despite us having the reservation confirmation from ***********. After few min we were told something would be arranged. We paid (for a double chalet) and went for a drink to wait for it to be ready. At nightfall we were brought to a room that looked nothing like advertised. Not on ***********, not on Tripadvisor and not on their website. Not a chalet, but a simple room in a cement building. Basic furniture, bare cement floor (very cold in this season). See pictures. Whilst the other chalets looked quite charming, this block of rooms was clearly added later and seemed to be also used for guides and staff. We however paid full price and were not informed prior to checking in. No apologies or explanation from the managers. They just told us to drop an email to the GM. Furthermore the food was just not what you would except in this price range. Buffet style, tasteless, overcooked. Finally, the lodge is on the river and they advertise sunset river cruises and mokoro trips; however it is apparently a seasonal river. It is now almost dry and those who had booked these activities were left empty handed. Seasonal rivers are actually quite common in this part of the world, however again this is NOT mentioned on the website of the hotel. For us, the whole experience was a good example of misleading advertising, and of some of the failings of these review system for places that tend to be booked by tour operators.
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