Raktima Rava
29 de julho de 2023
I arrived at night and the reception gave me a very bad room, the door handle was broken. When I asked to change the room he was annoyed and told me if I didn’t like the room ‘I can cancel the booking and leave’. That was at 12:30AM. As a Solo Female Traveller it very difficult when you face people like that.
Moreover, the room was stinking and when I went to the toilet, there was poo stuck on the The toilet (which I had to clean because the reception refused to change my room)
I also complained to Trip.com and was notified that they had informed about a room change but no one changed it the next day. On the 3rd day, I went to the reception the lady at the reception told me that she had no idea about it. The lady was nice and she immediately changed my room and gave me a better room which was clean and smelled nice. I wish I had got that room earlier!
Traduzir