Anantara Plaza Nice

Avaliações do Anantara Plaza Nice

Anantara Plaza Nice

12 Av. de Verdun, Nice, 06000, FranceVer detalhes do hotel
Anantara Plaza Nice
Anantara Plaza NiceAnantara Plaza NiceAnantara Plaza Nice
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1 noite

Avaliações dos hóspedes

4.3/5
Muito bom
127 avaliação
Avaliações verificadas
Agradável e bem localizado4.3
Comodidades4.3
Atendimento4.3
Limpeza4.3
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Todas as avaliações(127)
Avaliações positivas(32)
Avaliações com fotos/vídeo(10)
Estadia excelente!(10)
Ótimo atendimento(9)
Excelente localização(5)
Avaliações negativas(2)
Deehan
Quarto deluxe premier
Hospedou-se em mai 2024
Casal
12 avaliação
4.2/5
Muito bom
Publicado em 14 mai 2024
Great hotel and location but not necessarily a 5 star service for reasons as follows: 1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do. 2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him. 3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it). 4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock. Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.
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Resposta da propriedade: Dear Guest,thank you for choosing our Anantara Plaza Nice, and for sharing your detailed feedback with us, giving us the opportunity to further our team's training and to improve our guest service. While I am delighted to learn that you appreciated and enjoyed our beautiful, newly-renovated facilities and space, I extend you my warmest apologies for the inconsistencies you experienced throughout your stay. Our team's primary goal is to ensure that every guest lives a memorable experience, leaving with nothing but amazing memories, and I am sorry if we failed to offer a perfect moment of relaxation throughout your time with us. Your experience has been shared with our Management team, in order to deepen our trainings and enhance our standards of service. I hope you will soon give us a new opportunity to regain your trust in our brand and our Hotel, welcoming you back in our warmest and most luxurious "Anantara-style" hospitality. My warmest regards,Martina Caretta - Quality Manager
Usuário convidado
Quarto deluxe premier
Hospedou-se em out 2024
Viaje com amigos
29 avaliação
5.0/5
Excepcional
Publicado em 2 nov 2024
The front desk in hotel provide us a good service
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Resposta da propriedade: Hello, thank you for your feedback. We are happy to hear that our front desk team provided good service, and we look forward to welcoming you back soon. Kind regards, Sabrina Botter - Training and Quality Manager
Usuário convidado
Quarto deluxe premier
Hospedou-se em abr 2024
Casal
12 avaliação
5.0/5
Excepcional
Publicado em 5 abr 2024
Wow! What a hotel! Exemplary from start to finish and activities spectacular. Breakfast is expensive but well worth it! Definitely the hotel to stay at in Nice!
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Resposta da propriedade: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your lovely feedback with us! We are delighted to learn that our service and hospitality exceeded your expectations, and we are looking forward to welcoming you back in our beautiful Hotel, My warmest regards,Martina Caretta - Quality Manager
Comet Love
Vista Panorâmica Premium do Mar com Terraço
Hospedou-se em out 2023
Casal
1 avaliação
4.2/5
Muito bom
Publicado em 28 out 2023
Brand new hotel (renovated)on posh street overlooking beautiful Côte d’Azur. Rooftop restaurant Seen is popular and buffet breakfast is amazing. Room is not that big like their booking photo but nice stay overall.
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Resposta da propriedade: Dear guest,thank you for choosing our Anantara Plaza Nice, it was a pleasure to share our beautiful, recently renovated spaces with you! We are delighted to know you enjoyed our location and our services, with a special mention to our luxurious breakfast buffet (there is no better feeling than tasting our fresh pain au chocolat while watching the sun rising on the roofs of Nice!). We are looking forward to welcoming you back really soon in our gorgeous Hotel, My warmest regards,Martina Caretta - Quality Manager
Usuário anônimo
Quarto com Vista para o Jardim Premium Grande com Varanda
Hospedou-se em out 2023
Negócios
15 avaliação
5.0/5
Excepcional
Publicado em 20 dez 2023
amazing place to be
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Resposta da propriedade: Dear guest, thank you sharing your feedback with us! We are delighted to know our care and attentions exceeded your expectations, and we are looking forward to welcoming you back really soon in our gorgeous Hotel! My warmest regards,Martina Caretta - Quality Manager
Donny666
Quarto premium com vista para o mar e varanda
Hospedou-se em abr 2024
Negócios
44 avaliação
5.0/5
Excepcional
Publicado em 2 mai 2024
Very good
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Resposta da propriedade: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your feedback with us! It is a pleasure to learn that our service and hospitality exceeded your expectations, and we are looking forward to welcoming you back in our beautiful Hotel! My warmest regards,Martina Caretta - Quality Manager
Usuário convidado
Quarto com Vista para o Jardim Premium Grande com Varanda
Hospedou-se em ago 2024
Viaje com amigos
6 avaliação
5.0/5
Excepcional
Publicado em 17 out 2024
酒店位置很不錯 住着感覺也挺好的 check in時間雖然晚了一個多小時 但是補了酒券 而且我在酒店丟了一個手機，他們及時發現並且幫我寄回國內，服務挺不錯的
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Resposta da propriedade: Hello,Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely feedback with us! It has been a pleasure to welcome you, and we are delighted to learn that our hospitality and our service exceeded your expectations, giving our team the opportunity to create unforgettable memories with and for you. We are looking forward to welcoming you back to our beautiful Hotel.My warmest regards, Sabrina Botter - Training and Quality Manager
Usuário convidado
Quarto deluxe
Hospedou-se em jul 2024
Viaje com amigos
4 avaliação
2.5/5
Publicado em 18 jul 2024
這麼貴的房費，房間的打掃一言難盡，第2天忘記放咖啡杯，咖啡膠囊，早餐送餐卡，第3天繼續忘記，更加離譜的是花灑壞了直接放在洗手池上…沙灘回來每次都要電話説這些小事情，住了5天四晚，洗手間地面和卧室地面沒有打掃過的痕跡
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Resposta da propriedade: Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of your room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Lorena Cuartero - Hotel Manager
Caobili
Quarto deluxe premier
Hospedou-se em fev 2024
Família
36 avaliação
5.0/5
Excepcional
Publicado em 16 fev 2024
此次自駕遊中最好的一家酒店，住了四晚，價格比旺季便宜了一半。比行程中米蘭住的英迪格好太多。樓下就是名品街，有愛馬仕等。停車比較貴，交給酒店停的話一天58歐，帶停取車服務。停隔壁的英迪格公共停車場衹需要38歐。酒店設施很新，尼斯少有的高檔新裝修酒店。早餐有點餐，蛋卷，煎蛋之類的，服務周到。
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Resposta da propriedade: Dear Mr. Caobili, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us! We are delighted to know our location, beautiful spaces, and services exceeded your expectations, and we are looking forward to welcoming you back in our gorgeous Hotel! My warmest regards,Martina Caretta - Quality Manager
Usuário convidado
Quarto deluxe
Hospedou-se em abr 2024
Viaje com amigos
7 avaliação
4.7/5
Incrível
Publicado em 30 jun 2024
房間不大，但很舒服，早餐很好吃！餐廳陽台上的海景也美！前廳的畫很漂亮！去旁邊購物很方便，轉個彎就到。
Traduzir
Resposta da propriedade: Dear Guest, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely review with us! We are delighted to learn that our service and hospitality exceeded your expectations; it has been a pleasure to have you as our guest, and we are looking forward to welcoming you back in our beautiful Hotel. My warmest regards, Lorena Cuartero - Hotel Manager
Usuário convidado
Quarto premium com vista para o mar e varanda
Hospedou-se em out 2024
Família
1 avaliação
4.0/5
Muito bom
Publicado em 24 out 2024
法國人服務態度挺好，但效率一般。酒店沒放拖鞋，打過電話後一小時才送過來。另外洗浴用品是酒店自有品牌，但質量一般，和酒店定位不太相符。
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Resposta da propriedade: Hello, Thank you for your feedback. We are happy to hear that you enjoyed our service attitude, however I apologise for the efficiency issues regarding the slippers and the quality of the toiletries. We do appreciate you taking the time to give us feedback on this and reviews your points internally. We hope to welcome you back soon. Kind regards, Sabrina Botter - Training and Quality Manager
Yaoshuiges
Quarto deluxe
Hospedou-se em fev 2024
Sozinho(a)
63 avaliação
3.0/5
Publicado em 7 mar 2024
一個人尼斯旅遊，住了6晚，給了個走廊最裡麪的房間 窗户看不到啥風景，走廊裏麪的味道特別重，很難聞 其他都沒啥問題。
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Resposta da propriedade: Dear Mr. Yaoshuiges , Thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your feedback with us – every review is precious, as it gives us the opportunity to improve our service. We are saddened to know that our room seems to not have been up to our usual standards of excellency and, for this, I extend you our most sincere apologies. I hope you will soon give us another chance to welcome in our warmest “Anantara” style, in order to create the most beautiful, positive memories with and for you. In the meantime, I remain available to you shall you wish to share any further details of your experience.My warmest regards, Martina Caretta - Quality Manager
Peiyusanbudemao
Suite com Vista Mar e Varanda
Hospedou-se em abr 2024
Família
9 avaliação
0.5/5
Publicado em 6 mai 2024
這家酒店的性價比非常低，最多衹能算是個精品酒店。我花了9000多一晚，感覺就像住在一個高級的如家快捷酒店。浴室的水龍頭一開，水管就開始轟隆隆地響。我訂的是套間，但他們頂多就是在過道上用沙發搭了一張床給我。整個過道連一個插座都沒有，想要充電衹能拔電視的電源線。早餐的體驗也很糟糕。我連一張酒店的照片都沒拍，因為真的沒有什麼值得拍的亮點。定的是海景套房，結果真的是一線（縫隙）海景房以後還是不推薦立鼎世旗下的酒店了。
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Resposta da propriedade: Dear Guest,thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your detailed feedback with us - reviews like yours are precious, as they allow us to constantly improve our guest's experience. First of all, I extend you my warmest apologies for the inconveniences and inconsistencies you experienced throughout your stay - we strive every day to abide by the highest standards of service, and I apologize if we did not meet your and our standards throughout your stay. Please, rest assured that your feedback has been shared with our managers, in order to review your experience and use it as training opportunity for our team members.I remain completely at your disposal shall you wish to share further information with me, and I truly hope you will soon give us another opportunity to welcome you in our truest and warmest "Anantara style" hospitality. My warmest regards,Martina Caretta - Quality Manager
Usuário convidado
Quarto Premium Grande com Vista Mar e Varanda
Hospedou-se em out 2024
Sozinho(a)
16 avaliação
4.0/5
Muito bom
Publicado em 2 dez 2024
嗯 怎麼説呢 還不錯 但是不能有太高的期待 位置有點斜 並不能正面看海 房間很新 價格偏高
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Resposta da propriedade: Hello, thank you for your feedback. We are happy to hear that you enjoyed our new rooms, however we apologise that we did not meet expectations with the location, pricing, and view. We hope that you will give us another chance in the future to welcome you again. Kind regards, Sabrina Botter - Training and Quality Manager
Christopher Chu
Quarto deluxe premier
Hospedou-se em fev 2024
Casal
7 avaliação
3.0/5
Publicado em 29 fev 2024
還行吧，一般但可以
Traduzir
Resposta da propriedade: Dear Mr. Chu, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera. While it has been a pleasure to welcome you in our beautiful Hotel, nonetheless it saddens me to read that our excellent service and attentive team did not exceed your expectations. We would love to have another opportunity, in the near future, to welcome you back and deliver a truly extraordinary experience - in the meantime, I remain available to you shall you wish to share with me any further details on how to better serve you next time!My warmest regards,Martina Caretta - Quality Manager