Avaliações do Castelli Hotel Nicosia

It’s close to the bus station and border so it’s great. But I think the hotel and room itself are a little outdated.

房間老舊小，早餐不錯

前台的先生女士服務都很好，餐廳的服務也非常棒，房間服務非常到位。

#負評#對梳洗用品，鄰近活動，隔音，走廊隔音，鄰近餐廳，交通方便程度失望；床上布满臭虫

The hotel nice and quiet. The breakfast was good and adequate. This is a classic type hotel with nice design It is good for families and couples. I stayed at 286 very nice room a way from any noise. The team were nice , friendly and helpful Special thanks for Mr.Savva and Miss Sofia. And thanks for restaurant team and housekeeping team . My staying was for 3 nights but to come back again. Regards for Castelli hotel management

Would never visit the hotel again, had to ask to be moved on the first day as the room just wasn’t acceptable, there were 3 large black mould patches on the ceiling, there was an awful smell in the bathroom. Whole hotel needs up dated. Carpets in the halls were fraying and dirty. The lady receptionist in the morning was very unhelpful and never smiled. Only decent thing about the place was the girl on the desk at night, she always smiled and acknowledged you.

I originally posted this on google, but it the owner seems to have flagged it. Read to understand why. I post this so others don’t have to experience what I did at this awful hotel. First and foremost: **THIS IS NOT A SAFE HOTEL**. I’m a well built man and I felt threatened and intimidated - see further. A dispute over a 20 euro phone bill apparently justifies the manager in using threats, assault and damage of property (I had my backpack ripped after the manager tried to grab me and physically assault me). I’ve stayed in hundreds of hotels and never had a fist raised at me like I have here. No amount of money justifies this, especially not a measly 20 euros. The manager is a greasy ****, and there’s a nicer hotel literally next door if you’re after the location. ————— In all my years of traveling, I can say with certainty this is the worst hotel I’ve ever stayed in. 1. The room was dirty on arrival, with rubbish on the floor, including somebody’s tissue (as pictured). 2. The aircon was absolutely useless, and if anything seemed to make an already hot room hotter. The balcony door was stuck shut and couldn’t open. 3. No hot water - not as much of an issue in summer, but you still feel dirty and unclean. 4. Staff were not only rude and unhelpful, but seem to treat payings guests with complete disdain. I got into a situation with my bank where I couldn’t access my money, and the man at the counter, when trying to use the phone to call out - clearly alone and desperate and in need of help at 2:30am - was incredibly rude and dismissive, and couldn’t seem to understand or fathom the concept of customer service. Overall, a very negative impression, and I would recommend to anyone to avoid this place. Horrible, horrible customer service, poor quality.

Castelli Hotel Nicosia As a regular traveler but new to Trip Advisor , it is with deep regret that I must pen such a distressing account of my recent stay at Castelli Hotel Nicosia . My expectations, based on the establishment's reputation, were met with a stark and unsettling reality that necessitated this candid feedback. Upon arrival, my wife and I were dismayed to discover our room in a state far below acceptable standards of hygiene and comfort. The presence of bugs within the room and, most alarmingly, in the bed itself was the initial source of our discomfort. Such an oversight in cleanliness is inexcusable and immediately tainted our perception of the hotel's commitment to guest welfare. Compounding our unease was the malfunctioning heating system, which seemed fixed to a hot setting. Despite the discomfort this caused, the solution offered by the hotel staff—to simply open a window—was both impractical and dismissive, especially considering the bug situation However, the most stressing aspect of our experience was the shocking level of uncleanliness. The discovery of body hair strewn across the floor and the visible mold and filth encrusting the corners of the chairs were distressing to witness. This lack of attention to cleanliness not only raises significant health concerns but also reflects a profound disregard for guest satisfaction and well-being. In an attempt to address these issues, I reached out to the hotel management, hoping for a resolution that could salvage our experience. Unfortunately, my concerns were met with a response that was both perplexing and disheartening. While my feedback was acknowledged with thanks, the substantive issue at hand—my request for a refund due to the unsanitary conditions—was blatantly ignored. This indifference to a guest's grievances is not only unprofessional but also undermines the very essence of hospitality. It is worth noting that amidst this disappointing experience, the breakfast offered by the hotel was enjoyable, and the surrounding environment was pleasing. However, these aspects were overshadowed by the severe shortcomings in service and cleanliness. In conclusion, my experience at the Castelli Hotel was profoundly unsatisfactory. The negligence in maintaining basic standards of hygiene and the dismissive attitude towards guest concerns have compelled me to advise potential visitors to reconsider their lodging options. A hotel, irrespective of its accolades or location, is only as commendable as the experiences it provides its guests. Based on my experience, The Castelli Hotel has considerably failed in this regard. I

Fair prices and facilities. Room were small, specially the bathroom. Room well cleaned. Employees are not very nice and don't explain or aid turists regarding information and services available. The breakfast is poor but the serving lady is very sympathic. Good location, near city centre and quiet at night.

Nice, clean hotel with friendly staff and good breakfast. Slightly wonky plumbing as expected. Close to the main attractions but in a quite area. 3 minute ⁶walk to the busstation, less than 10 minutes to main shopping area and crossing point to the other side of border.

This was a one-night post-Christmas stay in Nicosia. We stayed at Larnaca and wanted to explore Nicosia. The hotel is a typical early 90's hotel, which hasn't been refurbished since. However, it does the job perfectly. The room was spacious and warm, with a sun-facing balcony. The beds were comfortable and the bathroom was adequate. Breakfast was very nice. We enjoyed it, however, bear in mind this is just a 3-star hotel, which has not been refurbished. Perhaps that's part of the charm!

This is an excellent hotel in the heart of the city, close to museums, art galleries, restaurants, bars and cafes as well as a diversity of small and large clothing and souvenir shops. The hotel has undergone many improvements and upgrades recently, so you can ignore the negative reviews from the past. The staff is friendly and helpful. The breakfast area is large and has an outdoor seating area for smokers. The beds are of a high quality and the rooms are tastefully decorated, many with original art. I have stayed at the Castelli many times since 2005 and it is still my favorite in Nicosia.

I stayed at this Hotel last week, Initially for 3 Nights but extended to seven nights , room very comfortable , nice balcony( room 272) , staff more that helpful, Substantial Breakfast and Yes there is a hot food section; Bacon, Frankfurter type sausages, mushrooms, baked beans + scrambled, fried or boiled eggs. Great location too, I'd certainly go back.

I almost never review things online because the reviewing system itself is inherently unfair and often abused by people. However, people need to be warned about this terrible place. The management of Castelli Hotel is either totally non-responsive or argumentative when there is an issue. They prefer to gouge people rather than make things right. I e-mailed and called over and over without proper responses. You don't want to be in a position where you would need these folks to offer you any assistance. Completely anti-customer approach. While the hotel seems nice enough to stay in depending on what you are looking for, dealing with the owner and manager was really terrible and not typical of what you would find anywhere else in the world -- and this is coming from someone who has traveled a lot.