No. 28 Shashan Road, Dongqian Lake Tourism Resort, Yinzhou District, Ningbo, Zhejiang, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.7/5
Excepcional
1593 avaliação
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Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.6
Atendimento4.6
Limpeza4.6
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Todas as avaliações(1593)
Avaliações positivas(1533)
Avaliações com fotos/vídeo(708)
Ambiente elegante(386)
Café da manhã delicioso(173)
Vista para o lago isolado(157)
Ótimo para crianças(142)
Equipe da recepção cordial(123)
Tem área de recreação para crianças(65)
Oferece translado de ida/volta(48)
Piscina excelente(41)
Avaliações negativas(60)
M*****
Quarto Deluxe com vista para o jardim(Cama king size)
Hospedou-se em dez 2023
Casal
9 avaliação
4.7/5
Incrível
Publicado em 30 dez 2023
The hotel is very well located, right next to the lake and not far from Hanling village. We originally booked a garden view room but we were upgraded to a lake view. We had a terrace and the view was amazing!!! The compound is quite large and great for an evening stroll.
The breakfast options were varied and the food was delicious. The restaurant staff were friendly and very attentive, and the overall atmosphere was relaxed and enjoyable.
The staff at reception were also great. Very friendly when we arrived and very helpful to get us a golf cart to get to and from our room to the restaurant building.
The only small thing that could be improved in my opinion is the cleanliness in the room. I'm a bit of a clean freak so I noticed a few things that required attention: a small stain on the sofa, some stains on the toilet floor, and there was a small start of mpuld behind the sink taps. I would've also liked for the bins to have rubbish bags inside. Small things though, and overall we really enjoyed our stay, and we definitely return.
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Resposta da propriedade: Dear Guest, We extend our heartfelt appreciation to you for selecting Cordis, Dongqian Lake, Ningbo as your accommodation choice, and for graciously sharing your generous feedback with us. At Cordis, your satisfaction is and always will be our foremost priority. We highly value your comments as invaluable resources in our ongoing endeavors to maintain and elevate the quality of our service and facilities. We sincerely apologize for falling short of your expectations regarding the cleanliness of your room during the stay. Please be assured that we are committed to reinforcing our training programs to effectively address and prevent any recurrence of such issues. Your feedback holds tremendous value to us, as it serves as a force driving us towards the pinnacle of excellence. Our ultimate aspiration is to craft and building great memories for our guests by wholehearted dedication to service. We sincerely relish the prospect of welcoming you back in the future, providing us an opportunity to demonstrate the enhancements we have made. Yours sincerely,
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Usuário convidado
Quarto Deluxe com Vista para o Lago e Cama Queen Size
Hospedou-se em jan 2025
Viaje com amigos
4 avaliação
4.0/5
Muito bom
Publicado em 20 jan 2025
Cleanliness in the room had to be improved
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Resposta da propriedade: 尊敬的賓客,感謝選擇入住寧波東錢湖康得思酒店,很抱歉未能帶給您完美的度假體驗。 關於您反饋的問題我們已經第一時間反饋給部門負責人責令其整改,從而提升賓客的入住體驗。 再次感謝您的反饋,這對我們提升服務至關重要,期待再次光臨,祝您生活愉快! 酒店管理層
Rayes
Premier Lake-view Double Room
Hospedou-se em dez 2023
Casal
7 avaliação
5.0/5
Excepcional
Publicado em 1 jan 2024
Great hospitality 😊 specifically Andy, who was a hostess at the restaurant.
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Resposta da propriedade: Dear Guest,Thank you for staying at Cordis, Dongqian Lake, Ningbo and sharing your generous comments with us.We are so glad that you enjoyed your trip. As we are located next to Dongqian Lake, we can enjoy natural and beauty scenery. Our garden and kids center are most suitable for family and kids.Your feedback is valuable to us. It can drive to next level of our standards. We would like building great memories for our guests by using our heartfelt service. We sincerely welcoming you back in the future.Yours sincerely,
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Usuário convidado
Quarto Deluxe com vista para o jardim(Cama king size)
Hospedou-se em jan 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 26 jan 2024
Absolutely amazing stay! Thank you! The staff were so helpful and kind, always there to offer help. Leona even added me on WeChat so that I could ask questions and book the buggy quickly. Very happy to come here to relax, wind down and be pampered!
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Resposta da propriedade: Dear Guest,Thank you for staying at Cordis, Dongqian Lake, Ningbo and sharing your comments with us. We are delighted to know that you enjoyed the trip. As we are located next to Dongqian Lake, you can enjoy natural and beauty scenery. Thank you for your recognition towards our service and Front Office associate, Leona. Your feedback is valuable to us. It can drive to next level of our standards. It is also our believe that building great memories by using heartfelt service.We sincerely welcoming you back in the future. Yours sincerely,
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Usuário convidado
Quarto duplo de luxo com vista para o jardim
Hospedou-se em dez 2023
Família
1 avaliação
4.5/5
Ótimo
Publicado em 24 dez 2023
Face-to-face staff are excellent with English speaking guests. Over the phone speaking English at night it’s impossible to order in-room dining or even communicate to have dishes collected. Food takes up to 45 minutes to arrive and is cold and in poor condition. Ordered an Angus burger - cold wedges and the bun was hard and cracked (perhaps left under heat lamp for too long); very poor value for money. Even buffet breakfasts are a little rough around the edges. On day 1 there was honey. On day 2 there was no will in the restaurant to supply honey or even check with the kitchen.
Again, all staff (including janitors and handymen) are usually amazing and helpful. The team went out of their way to make my child feel welcome with free toys and activity packs.
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Resposta da propriedade: Dear Mr. Hinton, Thank you for staying at Cordis, Dongqian Lake, Ningbo, and for graciously sharing your feedback with us. Your satisfaction remains our utmost priority, and we deeply value your insightful comments as invaluable assets in our continuous endeavor to uphold and enhance the quality of our service and facilities. We acknowledge your mention of the language barrier. We do recognize the significance of this matter and will intensify our training efforts to ensure seamless communication in English at all times, thereby preventing any recurrence of this issue in the future. In regards to the delays in our room service and food production standards over the span of two days, we sincerely apologize for the inconvenience caused. We assure you that immediate measures will be taken to rectify these shortcomings, and we promise to deliver high level of services and maintain high food quality throughout your next stay. Your valuable feedback serves as a catalyst in propelling us towards surpassing our existing standards. We are resolute in our pursuit of building great memory for our esteemed guests through our genuine and heartfelt service. We earnestly looking forward to the pleasure of welcoming you back in the future, allowing us another opportunity to showcase the improvements we have implemented.Yours sincerely,
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Liz_
Quarto Deluxe com Vista para o Lago e Cama Queen Size
Hospedou-se em mai 2023
Viaje com amigos
9 avaliação
4.5/5
Ótimo
Publicado em 17 mai 2023
Cordis was absolutely beautiful! The location was stunning servers was amazing. The manager Kevin absolutely lovely! He was friendly and very helpful.
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Resposta da propriedade: Dear guests, thank you for staying in the East Qianhu kangdesi hotel. I'm very happy that our service can bring you a pleasant experience. Every employee is a happy guide. Here, people and nature can interact with each other freely. Children will see green mountains, green water and stars that are not in the city. I hope all the good things will meet you unexpectedly. I sincerely look forward to your coming again!
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Usuário convidado
Deluxe Courtyard Double Room
Hospedou-se em abr 2023
Casal
14 avaliação
5.0/5
Excepcional
Publicado em 20 jun 2023
great hotel, amazing pool and spa area, rooms are big and spacious
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Resposta da propriedade: Thank you for staying at Cordis, Dongqian Lake, Ningbo and sharing your generous comments with us. We are so glad that you enjoyed your trip. As we are located next to Dongqian Lake, we can enjoy natural and beauty scenery. Our garden and kids center are most suitable for family and kids. Your feedback is valuable to us. It can drive to next level of our standards. We would like building great memories for our guests by using our heartfelt service. Your comments towards our service and buffet breakfast had been shared with the team. We will reinforce the training and our production to improve it. We sincerely welcoming you back in the future. Yours sincerely, Hotel Management
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Nonjabulo Rachel Zondo
Deluxe Courtyard Double Room
Hospedou-se em mai 2023
Viaje com amigos
8 avaliação
4.7/5
Incrível
Publicado em 18 mai 2023
Not only a great scenery but awesome service too. great facilities as well, I absolutely enjoyed the food, efficient room service. I only regret not coming to this place sooner, I'm definitely visiting again🤗
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Resposta da propriedade: Dear Guest, Thank you for sharing your feedback and comment.We are delighted to know that you had a wonderful and memorable stay with us. Your compliment towards our hotel scenery, facilities, food and service has been shared with our team. Building a great memories is our vision of this hotel.We do hope to seeing you in the near future. Best regards, Hotel Management of Cordis, Dongqian Lake, Ningbo
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Liverpoolfc
Deluxe Courtyard Double Room
Hospedou-se em abr 2023
Família
41 avaliação
5.0/5
Excepcional
Publicado em 7 jun 2023
Lovely villa rooms very peaceful close to nature and dongqian lake. Customers service was excellent. The buffet had good variety it was decent value. The pictures for the room suggested a big bath although none in the room a little misleading.
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Resposta da propriedade: Thank you for staying at Cordis, Dongqian Lake, Ningbo and sharing your generous comments with us.We are so glad that you enjoyed your trip. As we are located next to Dongqian Lake, we can enjoy natural and beauty scenery. Our garden and kids center are most suitable for family and kids.Your feedback is valuable to us. It can drive to next level of our standards. We would like building great memories for our guests by using our heartfelt service. Your comments towards our service and buffet breakfast had been shared with the team. We will reinforce the training and our production to improve it.We sincerely welcoming you back in the future.Yours sincerely,Hotel Management
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Tella
Quarto Deluxe com Vista para o Lago e Cama Queen Size
Hospedou-se em jul 2022
Família
24 avaliação
4.2/5
Muito bom
Publicado em 31 jul 2022
mixed review. some really excellent points and then some real improvement needed too.
excellent: the food and beverage manager and restaurant staff were always friendly and the food was excellent (though I think the price of a beverages is outrageous). the Thai curry is highly recommended.
the pools and spa pools are great
the room is nice and the whole building is beautiful.
a birthday cake and card to celebrate was very special and thoughtful.
to improve:
the cocktails we're awful each time we tried a new one...the ingredients were listed but not all present in the drink
the check in and checkout - first and last impressions need to be improved. check in we didn't receive a friendly smile to guide us to the counter, check out was a long queue
during the busy time, more shuttle cars are required, we had several 20-30minutes wait times and guests act a bit silly and selfish, pushing to get on the shuttle bus even when families with small children where waiting longer. it was 40degrees Celsius so walking was not a safe option.
I had to call three times to get housekeeping on the first day and was told usually housekeeping only come every second day, which doesn't make sense. I don't need my bed made or towels changed, but I do need the trash removed daily. a bit of a strange policy for a pretty expensive hotel.
the play are for kids is nice and the staff are generally friendly and patient.
very mixed review I'm afraid.
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6/9
Resposta da propriedade: Dear Guest,Thank you staying with us and giving us feedback. We feel honored about your compliment towards our associates, hotel product and environment. We do apologize for our service which did not meet with your expectations.Guests are strongly recommended to stay in their rooms and to avoid discomfort caused by high temperature.Housekeep associates will be trained again and to prevent same situations from happening again. For the discrepancy between listing cocktail and actual ingredient, it was due to temporary running out of stocks. In order to avoid same mistake, service associate should check guest preferences.We will give our biggest endeavor and to make your next stay a fruitful and unforgettable.
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Evgenia
Premier Lake-view Double Room
Hospedou-se em jun 2022
Família
19 avaliação
5.0/5
Excepcional
Publicado em 13 jun 2022
We really enjoyed our stay in Cordis. Location is so beautiful and very near to most attractions. Room was very spacious, clean and with gorgeous view of the lake. Hotel territory is very beautiful. They have shuttle bus to the water street which is very convenient. Manager Rilla was very helpful and generally all staff was helping a lot and spoke good English. We felt very welcome. My daughter received a present at check out which was very sweet. Food was delicious. Really enjoyable stay and highly recommend!
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Resposta da propriedade: Dear Guest, Thank you for staying with us and share your feedback. We are glad to hear that you like our location and views, Thank you for your comments and hope to see you again.
Karltbc
Deluxe Courtyard Double Room
Hospedou-se em mar 2022
Sozinho(a)
43 avaliação
3.2/5
Publicado em 1 abr 2022
I went there to celebrate my birthday. I had a choice to pick between Cordis and Park Hyatt and I went with Cordis. The check inn process was a little tideous I would of expected a little more service knowledge considering your paying at the upper scale of hotels. The room was big and it has a nice balcony. However, I was a little disappointed by the standards. Firstly, the room was not cleaned properly. Secondly, there was no mini bar or any mouth wash in the bathroom. These are the basic things you get when paying 1600 a night. The hotel room was not bad I just expected more. The breakfast was just okay very limited western breakfast and I expected a more hands-on approach by the waiters when it came to the table service. The egg station and deserts were good. Overall, I always believe you get what you pay for however, I was left underwhelmed. I do want to say that Max Xu was very helpful he was really good in helping get a taxi and making sure we checked out okay.
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6/20
Resposta da propriedade: Dear Guest,Thank you staying with us and share your feedback.We do apologize for our cleanliness which did not march with your expectation. Self-vending machine is available in each floor. If you would like to purchase mini bar service, our in room dining is also ready for service. For personal care items, we follow the advice from local government “going green” – not to put personal care items inside the room. If you would like to have the item, you can contact our Guest Service Center. Notice card is placed inside bathroom for reminder purpose. Well received the comment towards our breakfast item and service standard. We shall look into improvement area.Much appreciate your compliment towards Max, our Assistant Front Office Manager. We shall pass your message to him and Front Office team.Do let us know about your next visit. We would shall make a memorial stay with us.
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Captainobvious
Quarto Deluxe com vista para o jardim(Cama king size)
Hospedou-se em mai 2022
Casal
11 avaliação
5.0/5
Excepcional
Publicado em 3 mai 2022
We really enjoyed our stay at this hotel. We had a beautiful view of the lake and it was very quiet and peaceful. The staff were very friendly and helpful too. The food was delicious, very fresh and tasty. The environment was good.
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Resposta da propriedade: Dear Guest, Thank you staying with us and share your feedback. We are glad to hear that you like our location and views, Thank you for your comments and hope to see you again.
Matt78
Premier Lake-view Double Room
Hospedou-se em set 2022
Casal
11 avaliação
4.0/5
Muito bom
Publicado em 2 out 2022
Sure, it is a stunning resort and overall we enjoyed the experience. However it is far from perfect. A few issues to consider:
1) I booked a deluxe room and relying on the picture I was expecting a sofa bed on the balcony. There was no sofa bed! Bummer.
2) The bathtub is quite small, mostly for one person.
3) The guest rooms feel/are quite distant from the lake. The view is so so.
4) The resort is not really on the lake, there is a road separating it from the lake. so no rooms or villa really on the lake.
5) They mention a shuttle bus to nearby Hanling old street, but it was only running every 2 hours and needed booking... a bit complicated for a 4 minute ride.
6) The main building with the lobby has very limited facilities. Just a small deck for outdoor dining.
Overall ok, recommend to book on a weekday when the price is cheaper. I give 5 for service because it was a busy weekend and personnel was all very professional and efficient, but I did not experience anything exceptional. I tried the high end Chinese restaurant that was good and also the breakfast in line with a 5 star hotel.
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Resposta da propriedade: Dear Guest, Thank you staying with us and giving us feedback. We feel honored about your compliment towards our associates, hotel product and environment. We do apologize for our service which did not meet with your expectations. We will give our biggest endeavor and to make your next stay a fruitful and unforgettable.
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Alan Slivany
Deluxe Courtyard Double Room
Hospedou-se em mar 2022
Sozinho(a)
14 avaliação
3.5/5
Publicado em 20 abr 2022
Location is absolutely gorgeous and makes the experience worth it. The resort is located in an enclosed campus and golf carts are used to travel from facility to facility.
The rooms are not the most clean and the service is subpar.
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Resposta da propriedade: Dear Guest, Thank you staying with us and share your feedback. We are glad to hear that you like our location and views, and do apologize for our cleanliness which did not march with your expectation. Thank you for your comments and hope to see you again.