Amanoi

The service at Amanoi was fantastic, meeting the high standards expected from Aman. However, some issues, particularly the unexpected noise, impacted our stay: Noise Disruption - Most Disappointing Aspect: Our first morning was serene, but on the second day, we were unexpectedly awakened by loud machinery noise from a nearby park as early as 6–7 a.m. The disturbance continued throughout the morning, interrupting even our attempt to rest after breakfast. Many guests travel all the way to Amanoi to find peace and tranquility away from city noise, so this was especially disappointing. Although the hotel eventually offered a small compensation after we raised the issue, it would have been preferable if they had addressed it proactively. Location Issues: The location listed on Trip.com was incorrect, causing our Grab driver to drop us at a different place. The driver then charged extra to get us to the correct location. Accurate location information could prevent this inconvenience for future guests. Limited Dining Options - Lack of Pre-arrival Information: Amanoi has only two dining options, with the BBQ restaurant open to the public only on Saturdays. Unfortunately, this detail wasn’t shared with us beforehand, so we missed the BBQ night and had to dine at the same restaurant both nights. While pre-arrival communications were focused on add-on cost services like transportation and visa fast-tracking, providing essential details such as dining schedules and locations would have greatly enhanced our planning and experience. Language Accessibility: My mother reads only in Chinese, and we were given a Chinese menu only during our final meal out of four. Having this option from the beginning would have significantly improved her dining experience.

心念已久的安縵諾怡，最美海岸線及無敵海景，雖天公不做媒，我們仍然玩的很開心！能感受到設計師的用心及選址的得天獨厚，不愧為酒店天花板，硬件軟件都非常棒！遺憾的事，沒有中文服務員，但服務人員很周到細緻，讓我們幾位半吊子英文的老阿姨在安縵度過了美好且印象深刻的假期！

這次入住的是包含有私人管家服務的一臥室住宅別墅（one bedroom residence villa)，雖然價值不菲，但管家服務的確非常盡責，酒店的景色也是非常漂亮。整體來說是一個特別的酒店體驗，值得一試

升級了一晚！

酒店很好，但對比這個價格做的較欠缺。 1、攜程沒有提供接送機服務，對於這麼貴的酒店而言，應該提前知會客人交通方式。我是提前一天問攜程客服，客服告知120元美金，或者問了酒店自行打車過去。但是路程較遙遠，要1.5小時山路，第一次到這個地方，還是國外，人生地不熟，沒有覺得享受到一萬多塊錢一晚酒店的服務。 來回訂車訂了2000塊錢，額外的花費沒有提前籌劃。 2、攜程的訂房也沒有包含什麼活動的套餐，幫助客户更好的享受度假。我是提前問了客服酒店的活動，客服説到了酒店會介紹，到了酒店之後給一個本子看，大部分收費，也沒有教我們怎麼選擇，並沒有網上説的那麼神，賓至如歸的服務，都是要你電話去溝通去問，沒想出來的，沒看懂的，就沒得玩了。 3、這幾天人多，飛機定了6:40的，也沒拿到late checkout，酒店也不會提前囑咐你，問你有什麼地方去，只是介紹去餐廳用午餐，沒有幫助我們做些其他活動打發時間。 整體而言，對於這個價格，服務靈活性還需要大大的提高，攜程預訂也需要有package給到客人，特別是接送機服務。我訂的後期還看到酒店稍微有降價幾十到100多塊，真的是不愉快的回憶。

安縵還得是安縵，從接送機到三餐，服務人員也很貼心周到，真的非常非常震撼。下次還會來體驗別的房型。