Usuário convidado
17 de outubro de 2024
It's clear this was a nice hotels 20+ years ago, but deferred maintenance keeps it from being a nice hotel now. We checked in and we're given keys, but then as we were about to go get our bags to go to the room we were told the room wasn't ready yet. Went to Flatbread to eat while we waited, but waited at some table for over 10 minutes without our server coming to greet us and decided to eat elsewhere. Went to the pool in the evening with our kids and the pool room and water smelled awful (not like chlorine, more like feces). We had a townhouse room and when we went to go to bed the second floor was sweltering - we tried putting the kids to bed, but it was so hot that our 9 month old was just screaming. We tried everything to cool down the room - heat off, AC on (theres an option on the thermostatupstairs for AC, but it clearly doesn't work, so we had the downstairs AC cranked up), windows open (it's October in Maine so that alone should cool a room). Called down to the front desk to ask if there was a trick to the AC or something we hadn't figured out yet, they quickly mentioned a box fan in the closet and told us to put it in the doorway facing down the stairs, so this heat issue is clearly a recurrent problem. Instead of fixing the heat issue, they bought box fans and called it a day. It was 75 in the room and with everything we tried we only ever got it down to 73. The kids and I slept downstairs on the full size Murphy bed, while my husband toughed it out upstairs in the heat. I mentioned the heat issue again at checkout and while the employee was very nice about it, he did not offer any sort of compensation or anything to make up for the awful experience.
Traduzir