Avaliações do Mercure Convention Center Ancol

Resposta da propriedade: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the change in your room assignment. We understand how important the sea view and balcony are to your stay, and we deeply regret that the alternative room did not meet your expectations.Regarding your breakfast experience, we appreciate your comments and will certainly take them into consideration as we continuously strive to improve our offerings and variety.We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future. Your satisfaction is very important to us.Warm regards,Darmadi Law II Front Office Manager

Resposta da propriedade: Dear Valued Guest,Thank you for your fantastic review! We are thrilled to hear that you had a perfect stay at Hotel Mercure Ancol, and we appreciate your kind words about our strategic location, helpful staff, and comfortable rooms.We're glad that the free shuttle bus and spacious parking made your visit easier, and we apologize if the pool was busier than expected. We strive to create a fun environment for families, but we understand how it might feel crowded at times.We look forward to welcoming you again for another great experience! Thank you for choosing us.Warm regards,Darmadi Law II Front Office Manager

Resposta da propriedade: Kepada yang terhormat Bapak/Ibu Fi.naima,Terima kasih banyak atas ulasan positif Anda. Kami sangat senang mendengar bahwa Anda menikmati pelayanan terbaik dan mendapatkan upgrade kamar dengan pemandangan laut.Kami menghargai dukungan Anda dan berharap dapat menyambut Anda kembali ke Mercure Ancol dalam waktu dekat.Sampai jumpa lagi.Salam hangat,Darmadi Law | Front Office Manager

Resposta da propriedade: Dear Valued Guest,Thank you for your kind review! We are thrilled to hear that you and your family enjoyed our facilities, especially the Kids Zone, and the convenient location within the Ancol theme park. We always strive to provide fun and memorable experiences for families with young children.We appreciate your feedback regarding the park charges. While the Ancol Theme Park has separate access fees, we understand how it can be an inconvenience. We will share your suggestion with the relevant teams in hopes of improving this aspect for our future guests.We look forward to welcoming you and your family back for another great stay!Warm regards,Darnadi Law II Front Office Manager

Resposta da propriedade: Dear Mrs. Harianah,Thank you very much for your positive review. We are delighted to hear that you and your family enjoyed your stay at Hotel Mercure Ancol. It's wonderful to know that the kids are already excited to return. We look forward to welcoming you and your family back for another memorable stay. See you soon at Hotel Mercure Ancol.Warm regards,Darmadi Law | Front Office Manager

Resposta da propriedade: Dear Valued Guest,Thank you for sharing your experience with us.We are delighted to hear that you and your family enjoyed your stay at Hotel Mercure and Convention Center Ancol. It's wonderful to know that the room was spacious and comfortable, and that your kids had a great time with the various activities available, all of which are complimentary. We strive to provide memorable experiences for our guests, and we are pleased that we could resolve the issue with the air conditioning promptly by upgrading your room to a privilege room.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Best regards,Darmadi Law | Front Office Manager

Resposta da propriedade: Kepada Ibu Riska,Terima kasih telah meluangkan waktu untuk berbagi pengalaman menyenangkan Anda selama menginap di Hotel Mercure and Convention Center Ancol.Kami senang mendengar bahwa Anda memiliki pengalaman yang baik, dan kami sungguh mengapresiasi kata-kata baik Anda untuk Duty Manager kami, Bapak Riki. Sangat menggembirakan mengetahui bahwa beliau dengan cepat menanggapi keluhan Anda mengenai AC di kamar 745, sehingga Anda dan keluarga dapat tidur dengan nyaman. Kami akan menyampaikan apresiasi Anda kepada beliau atas pelayanan yang sangat baik.Kami senang bahwa kami dapat menyelesaikan masalah tersebut dengan cepat dengan memindahkan Anda ke kamar lain yang AC-nya berfungsi dengan baik. Selain itu, kami senang Anda menikmati sarapan gratis dan keistimewaan check-out terlambat hingga pukul 3 sore.Terima kasih sekali lagi telah memilih menginap bersama kami, dan kami berharap dapat menyambut Anda kembali untuk pengalaman yang menyenangkan di masa mendatang. Jika Anda membutuhkan bantuan atau memiliki pertanyaan lebih lanjut, jangan ragu untuk menghubungi kami.Salam hangat,Darmadi Law | Front Office Manager

Resposta da propriedade: Dear Mr David Michael,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that you had a great holiday and enjoyed the various fun activities at the hotel. It's great to know that the pool slide, kids club, arcade games, and VR added to your enjoyment.We look forward to welcoming you and your family back for another fun-filled stay at Mercure Ancol!Best regards,Darmadi LawFront Office Manager

Resposta da propriedade: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient, but we apologize for the inconvenience regarding the shuttle bus access.Your suggestion is valuable, and we will certainly consider ways to improve our transportation options to make it more convenient for our guests. We strive to enhance our services continuously, and your input helps us in this endeavor.We hope to have the opportunity to welcome you back to Hotel Mercure Ancol for an even better experience in the future.Best regards,Darmadi Law | Front Office Manager

Resposta da propriedade: Dear Mr. Raden,Thank you for your feedback. We appreciate your observations about our hotel facilities and service during peak season. We apologize for any inconvenience caused by the restaurant situation and assure you that we are working on improvements. Your comments are valuable to us, and we will use them to enhance our guest experience. We hope to welcome you back in the future for a better stay at Hotel Mercure Ancol.Best regards,Darmadi Law | Front Office Manager

Resposta da propriedade: Dear Mrs. Yuny Shofy,Thank you for your feedback. We appreciate your suggestion about improving the way to the playground. We'll take note of this to enhance our guest experience. We're glad you had a good stay overall at Hotel Mercure Ancol. Please let us know if there's anything else we can do to make your next visit even better. We look forward to welcoming you back soon.Best regards,Darmadi Law | Front Office Manager