Usuário convidado
10 de agosto de 2024
Review for Hilton Garden Inn North Little Rock Address: 4100 Glover Lane, North Little Rock, Arkansas I had a frustrating experience booking a room for my 81-year-old aunt, who needed a handicap-accessible room. Unfortunately, not all guests requiring ADA accommodations receive compassionate service. Upon checking into the room, my aunt realized there was no chair in the bathroom, so I called the front desk 13 times to request one. One front desk clerk responded by citing data and statistics to justify the hotel's ADA compliance, mentioning his attendance at numerous handicap conferences. Instead of checking the room to confirm whether a chair was available, he insisted it was already there. He also informed me that my aunt would have to wait because he had been working since 3 PM and was waiting for his relief, leaving the issue for the next clerk to handle. When the next staff member, John Walker, took over at 11:31 PM CST, he immediately began searching for a chair and personally delivered it to my aunt. Contrary to what the previous clerk claimed, there was no chair in the room, and John went out of his way to ensure my aunt could bathe after a long day. This experience highlighted that not all hospitality professionals truly embody the spirit of hospitality. However, I am grateful for people like John Walker, who take pride in providing exceptional customer service and genuinely care for their guests, especially those with special needs.
Traduzir